Freshchat vs Freshdesk
Compare Freshchat and Freshdesk on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshchat is better for
- ✓ Free plan
Freshdesk is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Live chat
- • Omnichannel inbox
- • AI features
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose Freshdesk if: SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
Freshdesk
Helpdesk and omnichannel ticketing from Freshworks — Growth from $19/agent/mo annual with 14-day trial.
Best for
- • SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
- • Freshworks customers wanting ticketing as the primary support job
- • Teams that need omnichannel inbox depth without Zendesk Suite pricing at the top
Starting from $19.00/user/mo
No free plan
Freshchat vs Freshdesk pricing
Freshchat researched starting price from $0/mo; a free plan is researched. Freshdesk researched starting price from $19/mo. Affiliate economics excluded.
Freshchat
From $0.00/user/mo
Freshdesk
From $19.00/user/mo
Freshchat
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 10 agents — entry live chat tier.
- max agents: 10
- GrowthPopular$19.00/user/mo
- $19/agent/mo annual — bots and campaigns on paid live chat.
- Pro$49.00/user/mo
- $49/agent/mo annual — advanced routing and integrations.
- Enterprise$79.00/user/mo
- $79/agent/mo annual — enterprise security and controls.
Freshdesk
Starting from $19.00/user/mo
Free trial available
- GrowthPopular$19.00/user/mo
- $19/agent/mo billed annually — entry paid helpdesk tier.
- Pro$55.00/user/mo
- $55/agent/mo billed annually — advanced automations and routing.
- Enterprise$89.00/user/mo
- $89/agent/mo billed annually — enterprise controls and sandbox.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshchat
$0.00/mo
Freshdesk
$285.00/mo
+$285.00/mo — Freshdesk costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.