Freshcaller vs Vonage
Compare Freshcaller and Vonage on features, pricing, and buyer fit using the same researched criteria.
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
There is no universal winner between Freshcaller and Vonage. Choose Freshcaller when Support teams already standardising on Freshworks (Freshdesk / Freshsales). Choose Vonage when SMB and mid-market teams wanting published per-line VoIP with SMS. Criterion scores come from approved SoftwareGlimpse editorial assessments and first-party research — not hands-on lab testing.
Freshcaller is better for
- ✓ Routing & IVR
- ✓ Analytics
Vonage is better for
- ✓ Power dialer
- ✓ AI features
Tie
- • Number / country coverage
- • WhatsApp Business
- • CRM / CTI integrations
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Choose Vonage if: SMB and mid-market teams wanting published per-line VoIP with SMS
Vonage
SMB/mid VoIP business phone (VBC) — Mobile from $13.99/line/mo on 12-month promo; Premium/Advanced higher.
Best for
- • SMB and mid-market teams wanting published per-line VoIP with SMS
- • Buyers who may grow into Premium video meetings and CRM connectors
- • US/Canada-centric businesses that value Ericsson-backed Vonage branding
Starting from $13.99/user/mo
No free plan
Freshcaller vs Vonage pricing
Freshcaller researched starting price from $15/mo; a free plan is researched. Vonage researched starting price from $13.99/mo. Affiliate economics excluded.
Freshcaller
From $15.00/user/mo
Vonage
From $13.99/user/mo
Freshcaller
Starting from $15.00/user/mo
Free trial available
- Free$0.00/user/mo
- $0/agent/month plus pay-per-minute call charges. Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics and conversion properties.
- agent price monthly: 0
- pay per minute: true
- GrowthPopular$15.00/user/mo
- $15/agent/month billed annually plus per-minute charges. 2,000 included incoming minutes/month, number porting, wait queues, voicemail, warm/cold transfer, call recording; $2 day passes.
- included incoming minutes monthly: 2000
- day pass price: 2
- Pro$39.00/user/mo
- $39/agent/month billed annually. 3,000 included incoming minutes/month, holiday routing, call-centre agent statuses, routing automation, call conferencing, smart escalations; $7 day passes.
- included incoming minutes monthly: 3000
- day pass price: 7
- Enterprise$69.00/user/mo
- $69/agent/month billed annually. 5,000 included incoming minutes/month, speech-enabled IVR, abandoned-call metrics, service-level monitoring; $12 day passes.
- included incoming minutes monthly: 5000
- day pass price: 12
Vonage
Starting from $13.99/user/mo
No free trial evidenced
- Mobile$13.99/user/mo
- $13.99/line/month on 12-month promo ($19.99 monthly). Unlimited US/CA calling & SMS, mobile/desktop apps, team messaging baseline.
- PremiumPopular$20.99/user/mo
- $20.99/line/month annual promo ($29.99 monthly). Multi-level auto attendant, CRM integrations, unlimited video meetings (up to 100), IP desk phones.
- Advanced$27.99/user/mo
- $27.99/line/month annual promo ($39.99 monthly). On-demand call recording, call groups, visual voicemail and deeper team calling features.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshcaller
$225.00/mo
Vonage
$209.85/mo
+$15.15/mo — Freshcaller costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.