Freshcaller vs Genesys
Compare Freshcaller and Genesys on features, pricing, and buyer fit using the same researched criteria.
Freshcaller
Freshworks cloud PBX for inbound voice support: a $0 agent plan plus pay-per-minute, Growth from $15/agent/month annual with 2,000 included incoming minutes, and routing automation higher up.
Best for
- • Support teams already standardising on Freshworks (Freshdesk / Freshsales)
- • Teams that want to start voice support free and pay only for minutes
- • Inbound-heavy operations that need wait queues, transfers and SLA monitoring
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Genesys is better for
- ✓ Power dialer
- ✓ WhatsApp Business
- ✓ CRM / CTI integrations
- ✓ Routing & IVR
Tie
- • Number / country coverage
Choose Freshcaller if: Support teams already standardising on Freshworks (Freshdesk / Freshsales)
Choose Genesys if: Enterprise contact centres that need omnichannel + WEM + journey orchestration
Genesys
Enterprise CCaaS (Genesys Cloud CX) — CX 1 from $75/user/mo annual; CX 2 $115; CX 3 $155; CX 4 $240.
Best for
- • Enterprise contact centres that need omnichannel + WEM + journey orchestration
- • Regulated industries standardising on Genesys Cloud CX
- • Buyers comparing CCaaS platforms (not UCaaS phone seats)
Starting from $75.00/user/mo
No free plan
Freshcaller vs Genesys pricing
Freshcaller researched starting price from $15/mo; a free plan is researched. Genesys researched starting price from $75/mo. Affiliate economics excluded.
Freshcaller
From $15.00/user/mo
Genesys
From $75.00/user/mo
Freshcaller
Starting from $15.00/user/mo
Free trial available
- Free$0.00/user/mo
- $0/agent/month plus pay-per-minute call charges. Inbound caller ID, desktop notifications, call notes, custom greetings, call metrics and conversion properties.
- agent price monthly: 0
- pay per minute: true
- GrowthPopular$15.00/user/mo
- $15/agent/month billed annually plus per-minute charges. 2,000 included incoming minutes/month, number porting, wait queues, voicemail, warm/cold transfer, call recording; $2 day passes.
- included incoming minutes monthly: 2000
- day pass price: 2
- Pro$39.00/user/mo
- $39/agent/month billed annually. 3,000 included incoming minutes/month, holiday routing, call-centre agent statuses, routing automation, call conferencing, smart escalations; $7 day passes.
- included incoming minutes monthly: 3000
- day pass price: 7
- Enterprise$69.00/user/mo
- $69/agent/month billed annually. 5,000 included incoming minutes/month, speech-enabled IVR, abandoned-call metrics, service-level monitoring; $12 day passes.
- included incoming minutes monthly: 5000
- day pass price: 12
Genesys
Starting from $75.00/user/mo
No free trial evidenced
- Genesys Cloud CX 1$75.00/user/mo
- $75/user/month annual — voice contact center: IVR, ACD, outbound campaigns, recording, native AI capabilities with token allotments.
- Genesys Cloud CX 2Popular$115.00/user/mo
- $115/user/month annual — adds digital channels and omnichannel routing for full voice+digital CCaaS.
- Genesys Cloud CX 3$155.00/user/mo
- $155/user/month annual — adds workforce engagement management (WFM/QM/coaching) on top of CX 2.
- Genesys Cloud CX 4$240.00/user/mo
- $240/user/month annual — maximises AI experience tokens, journey management and advanced orchestration.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshcaller
$225.00/mo
Genesys
$1,125.00/mo
+$900.00/mo — Genesys costs more
Verified monthly unit prices · Aug 17, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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