FireHydrant vs ManageEngine ServiceDesk Plus
Compare FireHydrant and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command with a 10-responder free path
- • Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- • Orgs that will keep PagerDuty for paging and add FireHydrant for command
Starting from $25.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Security & admin
Tie
- • Free plan
- • Integrations
Choose FireHydrant if: Teams that want incident command with a 10-responder free path
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
FireHydrant vs ManageEngine ServiceDesk Plus pricing
FireHydrant researched starting price from $25/mo; a free plan is researched. ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Affiliate economics excluded.
FireHydrant
From $25.00/user/mo
ManageEngine ServiceDesk Plus
From $13.00/user/mo
FireHydrant
Starting from $25.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free incident response up to 10 responders.
- 0: Up to 10 responders
- ProPopular$25.00/user/mo
- $25/responder/mo billed annually — Pro incident-response floor. 14-day trial.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
FireHydrant
$375.00/mo
ManageEngine ServiceDesk Plus
$195.00/mo
+$180.00/mo — FireHydrant costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
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