Elastic Observability vs Ivanti Neurons for ITSM
Compare Elastic Observability and Ivanti Neurons for ITSM on features, pricing, and buyer fit using the same researched criteria.
Elastic Observability
Observability on Elastic Cloud — Hosted Standard from $99/mo (120 GB / 2 zones); Serverless Observability usage from ~$0.07–$0.09/GB ingest; self-managed OSS path.
Best for
- • Teams already on Elasticsearch who want Observability as the Cloud solution
- • Buyers comparing Grafana Cloud OSS-aligned stacks to Elastic Cloud
- • Orgs that will actually size the $99 hosted config versus serverless ingest
Starting from $99.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Elastic Observability is better for
- ✓ Free plan
Ivanti Neurons for ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose Elastic Observability if: Teams already on Elasticsearch who want Observability as the Cloud solution
Choose Ivanti Neurons for ITSM if: Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
Ivanti Neurons for ITSM
Enterprise ITSM (Ivanti Neurons / Service Manager) — contact sales. No public list. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • Enterprises already in Ivanti endpoint/ITAM who want Neurons ITSM on the same gravity well
- • RFP buyers comparing Ivanti to ServiceNow and BMC Helix
- • Desks that will not self-serve a $19 Freshservice Starter
Starting from $95.00/user/mo
No free plan
Elastic Observability vs Ivanti Neurons for ITSM pricing
Elastic Observability researched starting price from $99/mo; a free plan is researched. Ivanti Neurons for ITSM researched starting price from $95/mo. Affiliate economics excluded.
Elastic Observability
From $99.00/user/mo
Ivanti Neurons for ITSM
From $95.00/user/mo
Elastic Observability
Starting from $99.00/user/mo
Free trial available
- Self-managed (OSS path)$0.00/user/mo
- Run Elastic Stack yourself — not the $99 Hosted Standard Cloud floor; you pay infrastructure.
- Elastic Cloud Hosted StandardPopular$99.00/mo
- As low as $99/mo for a small hosted production config (120 GB storage / 2 zones). Resource-based — not a flat all-you-can-ingest tile.
- Serverless ObservabilityCustom
- Usage-based ingest (commonly ~$0.07–$0.09/GB) — confirm live serverless rates. Not the $99 hosted floor.
Ivanti Neurons for ITSM
Starting from $95.00/user/mo
No free trial evidenced
- Ivanti Neurons for ITSMPopularCustom
- ITSM / Service Manager on Neurons — custom quote. No published agent tile.
- Enterprise RFPCustom
- Named-agent, module, and endpoint-adjacent packaging via RFP — not a self-serve SKU.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Elastic Observability
$1,485.00/mo
Ivanti Neurons for ITSM
$1,425.00/mo
+$60.00/mo — Elastic Observability costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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