Dynatrace vs ManageEngine ServiceDesk Plus
Compare Dynatrace and ManageEngine ServiceDesk Plus on features, pricing, and buyer fit using the same researched criteria.
Dynatrace
Enterprise observability — Dynatrace Platform Subscription (DPS) annual commit + rate card. Full-Stack list unit ~$58/mo per 8 GiB host; 15-day trial. No per-seat SKU.
Best for
- • Enterprises that will sign a DPS commit and deploy OneAgent broadly
- • SRE teams that want full-stack APM plus Davis AI in one platform
- • Buyers who already rejected per-host Datadog module math
Starting from $58.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Dynatrace is better for
- ✓ Security & admin
ManageEngine ServiceDesk Plus is better for
- ✓ Starting pricing
- ✓ Free plan
Tie
- • Integrations
Choose Dynatrace if: Enterprises that will sign a DPS commit and deploy OneAgent broadly
Choose ManageEngine ServiceDesk Plus if: SMB/mid-market IT teams that want a published $13/technician ITSM SKU
ManageEngine ServiceDesk Plus
SMB/mid-market ITSM — Cloud Standard from $13/technician/mo; free up to 5 techs Standard; Professional $27; Enterprise $67; 30-day trial. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • SMB/mid-market IT teams that want a published $13/technician ITSM SKU
- • Zoho/ManageEngine-aligned shops that need incidents, changes, and assets without a ServiceNow RFP
- • Buyers who will actually use the 5-tech free Standard path before paid Cloud
Starting from $13.00/user/mo
Free plan available
Dynatrace vs ManageEngine ServiceDesk Plus pricing
Dynatrace researched starting price from $58/mo. ManageEngine ServiceDesk Plus researched starting price from $13/mo; a free plan is researched. Affiliate economics excluded.
Dynatrace
From $58.00/user/mo
ManageEngine ServiceDesk Plus
From $13.00/user/mo
Dynatrace
Starting from $58.00/user/mo
Free trial available
- Dynatrace Platform SubscriptionPopularCustom
- Annual platform commit; all GA capabilities draw down a rate card. Unlimited seats.
- On-demand over commitCustom
- Usage beyond the annual commit continues at the same rate-card prices — no penalty overage.
ManageEngine ServiceDesk Plus
Starting from $13.00/user/mo
Free trial available
- Standard (free up to 5 techs)$0.00/user/mo
- Free Standard path up to 5 technicians — evaluation / tiny IT desks, not unlimited Enterprise.
- 0: Up to 5 technicians
- Cloud StandardPopular$13.00/user/mo
- $13/technician/mo Cloud Standard floor — published SMB ITSM entry. 30-day trial.
- Professional$27.00/user/mo
- $27/technician/mo Professional — broader ITSM/asset depth than Standard.
- Enterprise$67.00/user/mo
- $67/technician/mo Enterprise — highest published Cloud ITSM pack on this ladder.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Dynatrace
$870.00/mo
ManageEngine ServiceDesk Plus
$195.00/mo
+$675.00/mo — Dynatrace costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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