CometChat vs Intercom
Choose CometChat to embed messaging inside your product. Choose Intercom for a customer messaging platform with inbox, Fin AI, and GTM workflows — not as a drop-in SDK replacement. Compare published pricing, ticketing, live chat, knowledge base, omnichannel, SLAs, ecommerce helpdesk fit, AI, and integrations.
CometChat
In-app chat SDK/API with UI kits — Build free (100 MAU); Basic from ~$239/mo annual at 1k MAU tier.
Best for
- • Product-led apps embedding chat/calls natively
Starting from $239.00/user/mo
Free plan available
VS
Our verdict
Choose CometChat to embed messaging inside your product. Choose Intercom for a customer messaging platform with inbox, Fin AI, and GTM workflows — not as a drop-in SDK replacement.
CometChat is better for
- ✓ Free plan
Intercom is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Live chat
- • Integrations
Choose CometChat if: Product-led apps embedding chat/calls natively
Choose Intercom if: GTM/support teams standardizing on Intercom inbox + Fin
Intercom
Customer messaging / shared inbox with Fin AI — Essential from $29/seat/mo + Fin from $0.99/outcome. Primary live-chat; BC + CS secondary.
Best for
- • GTM/support teams standardizing on Intercom inbox + Fin
Starting from $29.00/user/mo
No free plan
CometChat vs Intercom pricing
Research 2026-08-26. Landscape — SDK vs messaging platform. Affiliate economics excluded.
CometChat
From $239.00/user/mo
Intercom
From $29.00/user/mo
CometChat
Starting from $239.00/user/mo
No free trial evidenced
- Build$0.00/user/mo
- Free forever for development — all core messaging features, up to 100 MAU.
- 0: 100 MAU
- 1: 25 concurrent connections
- Basic (1k MAU, annual)Popular$239.00/mo
- ~$239/mo billed annually at 1k MAU tier — rich in-app chat, push, basic moderation, EDGE network.
- Advanced (1k MAU, annual)$359.00/mo
- ~$359/mo billed annually at 1k MAU — AI moderation, smart replies, multi-tenancy, HIPAA/BAA, translation, insights.
- EnterpriseCustom
- Custom MAU tiers from ~10k MAU (~$999/mo annual reference tier), zero overages, SSO, dedicated support.
Intercom
Starting from $29.00/user/mo
Free trial available
- Essential$29.00/user/mo
- $29/seat/month annual — Fin AI Agent, Messenger, shared inbox/ticketing, pre-built reports, public help center. Fin outcomes from $0.99.
- AdvancedPopular$85.00/user/mo
- $85/seat/month annual — multiple team inboxes, workflows, round-robin, private/multilingual help center, 20 Lite seats.
- Expert$132.00/user/mo
- $132/seat/month annual — SSO, HIPAA path, SLAs, multibrand Messenger/Help Center, 50 Lite seats.
- Fin AI AgentSee details
- From $0.99 per Fin outcome on Intercom plans (also Fin standalone on existing helpdesks). Usage-priced AI resolutions — not included unlimited.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
CometChat
$3,585.00/mo
Intercom
$435.00/mo
+$3,150.00/mo — CometChat costs more
Verified monthly unit prices · Aug 26, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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