Cloudways vs HaloITSM
Compare Cloudways and HaloITSM on features, pricing, and buyer fit using the same researched criteria.
Cloudways
Managed cloud hosting — Flexible from $11/mo DigitalOcean Standard; Autonomous WordPress autoscaling separate line.
Best for
- • Teams that want managed hosting on a chosen cloud VM without buying a panel licence
- • Agencies running WordPress plus other apps on one Cloudways account
- • Buyers who will actually use hourly Flexible billing and the $11 DigitalOcean Standard floor
Starting from $11.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Cloudways is better for
- ✓ Starting pricing
HaloITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose Cloudways if: Teams that want managed hosting on a chosen cloud VM without buying a panel licence
Choose HaloITSM if: IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
HaloITSM
All-in-one ITSM — first-party UK calculator ~£66/agent/mo annual; onboarding packages extra. Does not outrank ServiceNow 8.7 / Freshservice 8.4.
Best for
- • IT teams that want an all-in-one per-agent ITSM calculator rather than edition ladders
- • UK/GBP buyers who will model £66 annual plus onboarding
- • Desks comparing HaloITSM to SysAid quotes and ManageEngine $13 Standard
Starting from $66.00/user/mo
No free plan
Feature comparison
Grouped feature support from verified product research for Cloudways and HaloITSM.
Capabilities
| Feature | Cloudways | HaloITSM | Winner |
|---|---|---|---|
| Incident management | Limited | Strong | HaloITSM |
| Change & problem management | Limited | Strong | HaloITSM |
| Service catalog | Limited | Strong | HaloITSM |
| Infrastructure monitoring | Moderate | Moderate | Tie |
| APM & distributed tracing | Limited | Limited | Tie |
| Log management | Moderate | Moderate | Tie |
| Source control & repos | Limited | Limited | Tie |
| CI/CD & automation | Moderate | Moderate | Tie |
| Hosting control panel | Moderate | Limited | Cloudways |
| Managed hosting platform | Strong | Limited | Cloudways |
| Proxy / web data network | Limited | Limited | Tie |
| ITSM AI assistance | Limited | Moderate | HaloITSM |
| Developer AI assistance | Moderate | Limited | Cloudways |
| On-call & paging | Limited | Strong | HaloITSM |
| Enterprise security & SSO | Moderate | Strong | HaloITSM |
| Analytics & reporting | Moderate | Strong | HaloITSM |
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.