BMC Helix ITSM vs Freshservice
Compare BMC Helix ITSM and Freshservice on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ AI features
- ✓ Integrations
Freshservice is better for
- ✓ Ticketing depth
- ✓ Live chat
- ✓ Knowledge base
- ✓ Omnichannel inbox
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
Screenshots
Verified product UI captures from research — never stock imagery.
BMC Helix ITSM
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Freshservice
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