BMC Helix ITSM vs Freshservice
Compare BMC Helix ITSM and Freshservice on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ AI features
- ✓ Integrations
Freshservice is better for
- ✓ Ticketing depth
- ✓ Live chat
- ✓ Knowledge base
- ✓ Omnichannel inbox
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Freshservice if: IT teams needing ITIL-style incidents, changes, and asset management
Freshservice
Freshworks ITSM service desk — Starter $19, Growth $49, Pro $99 agent/mo annual. ITSM landscape; no cross-cluster comparisons.
Best for
- • IT teams needing ITIL-style incidents, changes, and asset management
- • Employee service desk and internal support portals
- • Freshworks customers wanting ITSM separate from Freshdesk
Starting from $19.00/user/mo
No free plan
BMC Helix ITSM vs Freshservice pricing
BMC Helix ITSM researched starting price from $115/mo. Freshservice researched starting price from $19/mo. Affiliate economics excluded.
BMC Helix ITSM
From $115.00/user/mo
Freshservice
From $19.00/user/mo
BMC Helix ITSM
Starting from $115.00/user/mo
No free trial evidenced
- BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
- Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.
Freshservice
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/agent/mo annual — entry ITSM incidents and assets.
- GrowthPopular$49.00/user/mo
- $49/agent/mo annual — change, release, and problem management.
- Pro$99.00/user/mo
- $99/agent/mo annual — enterprise ITSM, orchestration, sandbox.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
BMC Helix ITSM
$1,725.00/mo
Freshservice
$285.00/mo
+$1,440.00/mo — BMC Helix ITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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