Wati Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Wati when WhatsApp is where your customers actually buy and support themselves, and you need an official API, shared inbox, broadcasts and chatbots in one platform.
Starting price
$49.00/user/month
Free plan
No
Free trial
7 days
Best for
Ecommerce and D2C teams that sell and support on WhatsApp
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SoftwareGlimpse review
7.6/10
Good
- ease of use8
- voice messaging quality8
- routing workflows8
- integrations7
- analytics7
- outbound tools9
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
GrowthSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Call routing & IVR
GrowthSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Call recording
GrowthSoftwareGlimpse assessment: Not fully evidenced
What it supports
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Power dialer
GrowthSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Powerful inbox product frame from the official Wati homepage. Screenshot source ↗SMS messaging
GrowthSoftwareGlimpse assessment: Add-on
What it supports
- Entry point: Growth
Limitations
- May require an add-on or separate purchase
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
WhatsApp Business
GrowthSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Shared inbox
GrowthSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Powerful inbox product frame from the official Wati homepage. Screenshot source ↗Team messaging
GrowthSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Powerful inbox product frame from the official Wati homepage. Screenshot source ↗Video meetings
GrowthSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Official Wati YouTube thumbnail from the Team Inbox guide. Screenshot source ↗CRM / CTI integrations
GrowthSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Growth
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Analytics & reporting
GrowthSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Performance product frame from the official Wati site. Screenshot source ↗AI assistance
GrowthSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Unified multichannel inbox
GrowthSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Growth
Included in
- ✓ Growth
- ✓ Pro
- ✓ Business
- ✓ Enterprise
Powerful inbox product frame from the official Wati homepage. Screenshot source ↗