SugarCRM Review

CRM SOFTWARE

SugarCRM scores reflect first-party research — not hands-on product testing.

Last updated 2026-08-15Independent editorial review

Starting price
$59.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market sales orgs wanting CX CRM

Visit SugarCRM

View pricing

SoftwareGlimpse review

7.1/10

Good

Ease of use6
Pipeline management8
Sales automation7
Email capabilities7
Reporting7
Customization8

How we score →

All features

14 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

Contact management
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
What the demo shows
SugarCRM opportunity setup
pricing and deal-split configuration as presented by SugarAI
Source: Official SugarAI
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Official vendor tutorial
How to Create an Opportunity in SugarCRM | Setup, Pricing & Deal Splits Tutorial
What this shows
SugarCRM opportunity setup
pricing and deal-split configuration as presented by SugarAI
• SugarCRM opportunity setup
• pricing and deal-split configuration as presented by SugarAI
Lead management
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
SoftwareGlimpse teaching diagram: how SugarCRM pipelines move deals through stages.
Screenshot source ↗
Pipeline management
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
SoftwareGlimpse teaching diagram: how SugarCRM pipelines move deals through stages.
Screenshot source ↗
Deal management
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
SoftwareGlimpse teaching diagram: how SugarCRM pipelines move deals through stages.
Screenshot source ↗
Email sync
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
Workflow automation
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
SoftwareGlimpse teaching diagram: how SugarCRM sales automation triggers actions from deal and lead events.
Screenshot source ↗
Sales automation
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
SugarCRM sales effectiveness UI from official SugarCRM homepage.
Screenshot source ↗
Reporting
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
Forecasting
Sugar Sell Advanced
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Advanced
Included in
– Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
Custom fields
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
360-degree customer view from official SugarCRM homepage.
Screenshot source ↗
Custom pipelines
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
360-degree customer view from official SugarCRM homepage.
Screenshot source ↗
Mobile app
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
AI assistance
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Sugar Intelligence AI.
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier
Integrations
Sugar Sell Standard
SoftwareGlimpse assessment: Strong
What it supports
Listed as available in product packaging
Entry point: Sugar Sell Standard
Included in
✓ Sugar Sell Standard
✓ Sugar Sell Advanced
✓ Sugar Sell Premier

All features

Contact management

How to Create an Opportunity in SugarCRM | Setup, Pricing & Deal Splits Tutorial

What this shows

Lead management

Pipeline management

Deal management

Email sync

Workflow automation

Sales automation

Reporting

Forecasting

Custom fields

Custom pipelines

Mobile app

AI assistance

Integrations