Ooma Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Ooma when you want an affordable SMB business phone with published monthly floors and no annual contract — especially under ~15 seats.
Starting price
$19.95/user/month
Free plan
No
Free trial
Yes
Best for
Small businesses that want transparent monthly VoIP without annual contracts
SoftwareGlimpse review
6.6/10
Average
- ease of use8
- voice messaging quality7
- routing workflows7
- integrations6
- analytics6
- outbound tools5
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essentials
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
Call routing & IVR
EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Essentials
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
Call recording
EssentialsSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Essentials
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
Power dialer
EssentialsSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Essentials
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
SMS messaging
EssentialsSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Essentials
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
WhatsApp Business
EssentialsSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essentials
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
Team messaging
EssentialsSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Essentials
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
Video meetings
EssentialsSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Essentials
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
CRM / CTI integrations
EssentialsSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Essentials
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
Analytics & reporting
EssentialsSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Essentials
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
AI assistance
EssentialsSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Essentials
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus
Unified multichannel inbox
EssentialsSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Essentials
Included in
- ✓ Essentials
- ✓ Pro
- ✓ Pro Plus