Intercom Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Intercom when you need an AI-first customer messaging inbox with Fin resolutions — especially for in-app Messenger CS — not when you only need a marketing chatbot or a business phone.
Starting price
$29.00/user/month
Free plan
No
Free trial
Yes
Best for
Support teams that want Messenger + shared inbox + Fin AI in one CS platform
SoftwareGlimpse review
8/10
Good
- ease of use8
- voice messaging quality8
- routing workflows9
- integrations9
- analytics8
- outbound tools6
Intercom plans & pricing
Confirmed 2026-08-17 on intercom.com/pricing: Essential $29, Advanced $85, Expert $132 per seat/month (annual billing toggle); Fin from $0.99 per outcome on all plans; Copilot $29/agent/mo; Proactive Support Plus $99/mo; Pro add-on from $99/mo. Unlimited live chat/email support channels included; campaigns, SMS, WhatsApp and Phone pay-as-you-go. High confidence on published seat + Fin floors. Do not invent channel dollar rates not shown on the hub.
Essential
$29.00
per user / mo, billed annually
- Small teams starting with core workflows
Advanced
$85.00
per user / mo, billed annually
- Everything in Essential, plus:
- Growing teams that need richer daily workflows
Expert
$132.00
per user / mo, billed annually
- Everything in Advanced, plus:
- Expert buyers
Fin AI Agent
Custom
Contact sales
- Everything in Expert, plus:
- Fin AI Agent buyers
Estimate team cost
Rough monthly and annual cost for Intercom based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $145.00
- Annual
- $1,740.00
Intercom pricing compared
| Metric | Intercom | respond.io | ManyChat | Zendesk Sell | Talkdesk |
|---|---|---|---|---|---|
| Starting price | $29.00/user/month | $79.00/user/month | $14.00/user/month | $19.00/user/month | $85.00/user/month |
| Free plan | No | No | Yes | No | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |