Help Scout Review
CUSTOMER SERVICE SOFTWAREChoose Help Scout when SMB shared-inbox simplicity and docs-first self-service matter more than enterprise omnichannel voice and social depth.
Starting price
$0.00/user/month
Free plan
Yes
Free trial
14 days
Best for
SMB teams wanting email-first shared inbox support without enterprise complexity
SoftwareGlimpse review
7.5/10
Good
- ease of use9
- support job fit8
- workflow depth7
- omnichannel6
- self service8
- integrations7
Help Scout plans & pricing
Verified 2026-08-18 from helpscout.com/pricing (high confidence). Free: up to 5 users. Annual USD per user/month: Standard $25, Plus $45, Pro $75. AI Answers $0.75/resolution usage pricing. 14-day trial on paid tiers. Affiliate economics excluded.
Standard
$25.00
per user / mo, billed annually
- Everything in Free, plus:
- Standard buyers
Plus
$45.00
per user / mo, billed annually
- Everything in Standard, plus:
- Plus buyers
Pro
$75.00
per user / mo, billed annually
- Everything in Plus, plus:
- Pro buyers
Estimate team cost
Rough monthly and annual cost for Help Scout based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $0.00
- Annual
- $0.00
Help Scout pricing compared
| Metric | Help Scout | Freshdesk | Zendesk Suite | Zoho Desk | Intercom |
|---|---|---|---|---|---|
| Starting price | $0.00/user/month | $19.00/user/month | $19.00/user/month | $0.00/user/month | $29.00/user/month |
| Free plan | Yes | No | No | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |