GoTo Connect Review
BUSINESS COMMUNICATIONS SOFTWAREChoose GoTo Connect when you want remote-team UCaaS (phone + meetings + messaging) with a path into CX/contact centre and can work through a sales quote.
Starting price
$26.00/user/month
Free plan
No
Free trial
Yes
Best for
Remote and multi-location teams wanting phone + meetings + messaging from one vendor
SoftwareGlimpse review
7.4/10
Good
- ease of use8
- voice messaging quality8
- routing workflows8
- integrations8
- analytics7
- outbound tools6
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Official GoTo Sitecore CDN product UI frame (shared GoTo phone marketing CDN; goto.com/connect was bot-blocked at capture time). Screenshot source ↗Call routing & IVR
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Call recording
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Power dialer
Phone SystemSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Phone System
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
SMS messaging
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
WhatsApp Business
Phone SystemSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Phone System
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Shared inbox
Phone SystemSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Phone System
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Official GoTo Sitecore CDN product UI frame (shared GoTo phone marketing CDN; goto.com/connect was bot-blocked at capture time). Screenshot source ↗Team messaging
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Video meetings
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
CRM / CTI integrations
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Analytics & reporting
Phone SystemSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Phone System
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
AI assistance
Phone SystemSoftwareGlimpse assessment: Add-on
What it supports
- Entry point: Phone System
Limitations
- May require an add-on or separate purchase
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center
Unified multichannel inbox
Phone SystemSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Phone System
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Phone System
- ✓ Customer Experience (CX)
- ✓ CX Complete
- ✓ Contact Center