Freshdesk Review
CUSTOMER SERVICE SOFTWAREChoose Freshdesk when helpdesk ticketing with omnichannel inbox depth is the primary job and you want Freshworks ecosystem alignment at a mid-market price floor.
Starting price
$19.00/user/month
Free plan
No
Free trial
14 days
Best for
SMB and mid-market teams needing a modern helpdesk with clear per-agent pricing
SoftwareGlimpse review
7.9/10
Good
- ease of use8
- support job fit9
- workflow depth8
- omnichannel8
- self service7
- integrations8
Freshdesk plans & pricing
Verified 2026-08-18 from freshdesk.com/pricing (high confidence). Annual USD per agent/month: Growth $19, Pro $55, Enterprise $89. 14-day trial. Omnichannel and AI features vary by tier. Not to be confused with Freshservice (ITSM) or Freshchat (live chat). Affiliate economics excluded from scoring.
Growth
$19.00
per user / mo, billed annually
- Small teams starting with core workflows
Pro
$55.00
per user / mo, billed annually
- Everything in Growth, plus:
- Pro buyers
Enterprise
$89.00
per user / mo, billed annually
- Everything in Pro, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for Freshdesk based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $95.00
- Annual
- $1,140.00
Freshdesk pricing compared
| Metric | Freshdesk | Zendesk Suite | Help Scout | Zoho Desk | Intercom |
|---|---|---|---|---|---|
| Starting price | $19.00/user/month | $19.00/user/month | $0.00/user/month | $0.00/user/month | $29.00/user/month |
| Free plan | No | No | Yes | Yes | No |
| Free trial | Yes | Yes | Yes | Yes | Yes |