Tidio vs Zoho Desk
Compare Tidio and Zoho Desk on features, pricing, and buyer fit using the same researched criteria.
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- • Teams prioritizing website messenger deflection over full ticketing
- • Buyers wanting freemium entry with conversation-based pricing
Starting from $24.17/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Tidio is better for
- ✓ AI features
Zoho Desk is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Free plan
- • Live chat
Choose Tidio if: SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Choose Zoho Desk if: Budget-conscious teams wanting helpdesk with $7 Express floor
Zoho Desk
Budget helpdesk in the Zoho suite — free 3 agents; Express $7, Standard $14, Professional $23, Enterprise $40 agent/mo annual.
Best for
- • Budget-conscious teams wanting helpdesk with $7 Express floor
- • Existing Zoho CRM/One customers
- • SMB teams needing free 3-agent entry
Starting from $0.00/user/mo
Free plan available
Tidio vs Zoho Desk pricing
Tidio researched starting price from $24.17/mo; a free plan is researched. Zoho Desk researched starting price from $0/mo; a free plan is researched. Affiliate economics excluded.
Tidio
From $24.17/user/mo
Zoho Desk
From $0.00/user/mo
Tidio
Starting from $24.17/user/mo
Free trial available
- Free$0.00/user/mo
- Freemium live chat with limited conversations and operators.
- StarterPopular$24.17/mo
- $24.17/mo annual — 100 billable conversations/month.
- max conversations: 100
- Growth$49.17/mo
- $49.17/mo annual — higher conversation caps and automation.
Zoho Desk
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 3 agents — entry helpdesk tier.
- max agents: 3
- Express$7.00/user/mo
- $7/agent/mo annual — lightweight ticketing for small teams.
- StandardPopular$14.00/user/mo
- $14/agent/mo annual — SLAs, workflows, and multichannel.
- Professional$23.00/user/mo
- $23/agent/mo annual — advanced automations and telephony.
- Enterprise$40.00/user/mo
- $40/agent/mo annual — AI, sandbox, and enterprise controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Tidio
$362.55/mo
Zoho Desk
$0.00/mo
+$362.55/mo — Tidio costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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