ServiceNow vs Splunk Observability Cloud
Compare ServiceNow and Splunk Observability Cloud on features, pricing, and buyer fit using the same researched criteria.
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
Splunk Observability Cloud is better for
- ✓ Starting pricing
- ✓ Free plan
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
Choose Splunk Observability Cloud if: SRE teams that want Splunk Observability Cloud host packs rather than Platform ingest
Splunk Observability Cloud
Splunk Observability Cloud — Infrastructure Monitoring from $15/host/mo annual; App & Infra $60/host; End-to-End $75/host; free up to 15 hosts. Not Splunk Platform/SIEM ingest.
Best for
- • SRE teams that want Splunk Observability Cloud host packs rather than Platform ingest
- • Cisco/Splunk-aligned estates that need metrics and APM in one Cloud SKU
- • Buyers who will model $15 vs $60 vs $75 host packs before commit
Starting from $15.00/user/mo
Free plan available
ServiceNow vs Splunk Observability Cloud pricing
ServiceNow researched starting price from $100/mo. Splunk Observability Cloud researched starting price from $15/mo; a free plan is researched. Affiliate economics excluded.
ServiceNow
From $100.00/user/mo
Splunk Observability Cloud
From $15.00/user/mo
ServiceNow
Starting from $100.00/user/mo
Free trial available
- ITSM FoundationPopularCustom
- Entry ITSM (incident/request/asset + configured Now Assist) — custom quote.
- ITSM AdvancedCustom
- Full ITIL suite (problem, change, major incident, on-call) — custom quote.
- ITSM PrimeCustom
- Highest Assist pool and custom AI agents — custom quote.
Splunk Observability Cloud
Starting from $15.00/user/mo
Free trial available
- Free (up to 15 hosts)$0.00/user/mo
- Free Observability Cloud path up to 15 hosts — confirm live FAQ allowances.
- 0: Up to 15 hosts per Splunk FAQ
- Infrastructure MonitoringPopularSee details
- $15/host/month billed annually — Observability Cloud infrastructure floor, not Platform ingest.
- App & Infra MonitoringSee details
- $60/host — application plus infrastructure monitoring pack.
- End-to-End ObservabilitySee details
- $75/host — full Observability Cloud pack on published pricing.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
ServiceNow
$1,500.00/mo
Splunk Observability Cloud
$225.00/mo
+$1,275.00/mo — ServiceNow costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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