LiveChat vs Zendesk Suite
Compare LiveChat and Zendesk Suite on features, pricing, and buyer fit using the same researched criteria.
LiveChat
Established live chat from Text — Starter $19, Team $49, Business $79, Enterprise $52 per person/mo annual.
Best for
- • Teams wanting mature live chat with Text ecosystem optionality
- • SMB–mid-market website support with per-agent clarity
- • Buyers who may add ChatBot or HelpDesk from the same vendor
Starting from $19.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Zendesk Suite is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ Omnichannel inbox
- ✓ SLA & routing
Tie
- • Live chat
Choose LiveChat if: Teams wanting mature live chat with Text ecosystem optionality
Choose Zendesk Suite if: Mid-market and enterprise teams needing omnichannel helpdesk at scale
Zendesk Suite
Enterprise helpdesk and Suite omnichannel — Support Team from $19/agent/mo annual; Suite Team $55, Suite Pro $115.
Best for
- • Mid-market and enterprise teams needing omnichannel helpdesk at scale
- • Organizations with messaging, voice, and AI agent requirements
- • Buyers who can justify Suite Team/Pro pricing for depth
Starting from $19.00/user/mo
No free plan
LiveChat vs Zendesk Suite pricing
LiveChat researched starting price from $19/mo. Zendesk Suite researched starting price from $19/mo. Affiliate economics excluded.
LiveChat
From $19.00/user/mo
Zendesk Suite
From $19.00/user/mo
LiveChat
Starting from $19.00/user/mo
Free trial available
- Starter$19.00/user/mo
- $19/person/mo annual — entry live chat for small teams.
- TeamPopular$49.00/user/mo
- $49/person/mo annual — reporting and staffing features.
- Business$79.00/user/mo
- $79/person/mo annual — advanced automation and routing.
- Enterprise$52.00/user/mo
- $52/person/mo annual — enterprise tier (verify live packaging).
Zendesk Suite
Starting from $19.00/user/mo
Free trial available
- Support Team$19.00/user/mo
- $19/agent/mo annual — core ticketing and email support.
- Suite TeamPopular$55.00/user/mo
- $55/agent/mo annual — messaging, voice, and omnichannel workspace.
- Suite Pro$115.00/user/mo
- $115/agent/mo annual — advanced AI, routing, and analytics.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
LiveChat
$285.00/mo
Zendesk Suite
$285.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.