Jira Service Management vs Decodo (Smartproxy)
Compare Jira Service Management and Decodo (Smartproxy) on features, pricing, and buyer fit using the same researched criteria.
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Jira Service Management is better for
- ✓ Free plan
- ✓ Integrations
- ✓ Security & admin
Decodo (Smartproxy) is better for
- ✓ Starting pricing
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Choose Decodo (Smartproxy) if: Teams that knew Smartproxy and need the Decodo-branded same network
Decodo (Smartproxy)
Decodo (formerly Smartproxy) residential proxies — 3GB $11.25/mo ($3.75/GB); PAYG $4/GB; advertised $2/GB at 1000GB. 3-day trial. Slug remains smartproxy.
Best for
- • Teams that knew Smartproxy and need the Decodo-branded same network
- • Buyers who want a published $11.25 residential starter versus Bright Data commits
- • Projects that will validate a 3-day trial before GB scale
Starting from $11.25/user/mo
No free plan
Jira Service Management vs Decodo (Smartproxy) pricing
Jira Service Management researched starting price from $20/mo; a free plan is researched. Decodo (Smartproxy) researched starting price from $11.25/mo. Affiliate economics excluded.
Jira Service Management
From $20.00/user/mo
Decodo (Smartproxy)
From $11.25/user/mo
Jira Service Management
Starting from $20.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 3 agents — evaluation / tiny IT teams.
- max users: 3
- StandardPopular$20.00/user/mo
- From $20/agent/mo — core ITSM, assets, help center (volume discounts apply).
- Premium$51.42/user/mo
- ~$51.42/agent/mo — advanced incident/problem/change, SLA, higher automation.
- EnterpriseCustom
- Enterprise Cloud — annual quote, Atlassian Guard, scale controls.
Decodo (Smartproxy)
Starting from $11.25/user/mo
Free trial available
- Residential 3GBPopular$11.25/mo
- $11.25/mo for 3GB residential ($3.75/GB) — published self-serve floor. 3-day trial.
- PAYG residentialCustom
- Pay-as-you-go residential at $4/GB on published pricing.
- Residential 1000GBCustom
- Advertised volume floor $2/GB at 1000GB — confirm live pack math; not the $11.25 starter.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Jira Service Management
$300.00/mo
Decodo (Smartproxy)
$168.75/mo
+$131.25/mo — Jira Service Management costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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