incident.io vs Jira Service Management
Compare incident.io and Jira Service Management on features, pricing, and buyer fit using the same researched criteria.
incident.io
Incident response — Basic Free; Team $15/user/mo annual ($19 monthly); Pro $25/user; on-call add-on +$10–$20/user. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command in Slack more than a paging-first ops cloud
- • Buyers who will add on-call only if needed
- • Product-led incident response versus PagerDuty Professional seats
Starting from $15.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
incident.io is better for
- ✓ Starting pricing
Jira Service Management is better for
- ✓ Integrations
- ✓ Security & admin
Tie
- • Free plan
Choose incident.io if: Teams that want incident command in Slack more than a paging-first ops cloud
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
incident.io vs Jira Service Management pricing
incident.io researched starting price from $15/mo; a free plan is researched. Jira Service Management researched starting price from $20/mo; a free plan is researched. Affiliate economics excluded.
incident.io
From $15.00/user/mo
Jira Service Management
From $20.00/user/mo
incident.io
Starting from $15.00/user/mo
No free trial evidenced
- Basic$0.00/user/mo
- Free Basic — core incident response for small teams.
- TeamPopular$15.00/user/mo
- $15/user/mo billed annually ($19 monthly) — incident response team floor. On-call is a separate add-on.
- Pro$25.00/user/mo
- $25/user/mo — higher incident-response depth. Confirm live interval.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
Jira Service Management
Starting from $20.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 3 agents — evaluation / tiny IT teams.
- max users: 3
- StandardPopular$20.00/user/mo
- From $20/agent/mo — core ITSM, assets, help center (volume discounts apply).
- Premium$51.42/user/mo
- ~$51.42/agent/mo — advanced incident/problem/change, SLA, higher automation.
- EnterpriseCustom
- Enterprise Cloud — annual quote, Atlassian Guard, scale controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
incident.io
$225.00/mo
Jira Service Management
$300.00/mo
+$75.00/mo — Jira Service Management costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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