Heroku vs Jira Service Management
Compare Heroku and Jira Service Management on features, pricing, and buyer fit using the same researched criteria.
Heroku
Cloud PaaS / Cedar dynos — Eco $5 (sleeps); Basic $7 always-on (research floor); Standard-1X $25; Standard-2X $50; Performance-M $250+. No forever-free dyno. Does not outrank Render 7.9.
Best for
- • Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
- • Buyers comparing Heroku Basic to Railway Hobby/Pro and Render Pro $25
- • Orgs that will not treat Eco sleep dynos as production always-on TCO
Starting from $7.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Heroku is better for
- ✓ Starting pricing
Jira Service Management is better for
- ✓ Free plan
- ✓ Integrations
Tie
- • Security & admin
Choose Heroku if: Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
Heroku vs Jira Service Management pricing
Heroku researched starting price from $7/mo. Jira Service Management researched starting price from $20/mo; a free plan is researched. Affiliate economics excluded.
Heroku
From $7.00/user/mo
Jira Service Management
From $20.00/user/mo
Heroku
Starting from $7.00/user/mo
No free trial evidenced
- Eco$5.00/mo
- $5/mo Eco dyno — sleeps after 30 min inactivity; personal only. Not the always-on research floor.
- BasicPopular$7.00/mo
- $7/mo Basic always-on dyno — published always-on research floor on heroku.com/pricing.
- Standard-1X$25.00/mo
- $25/mo Standard-1X Cedar dyno.
- Standard-2X$50.00/mo
- $50/mo Standard-2X Cedar dyno.
- Performance-M$250.00/mo
- $250/mo Performance-M Cedar dyno — higher performance ladder.
Jira Service Management
Starting from $20.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 3 agents — evaluation / tiny IT teams.
- max users: 3
- StandardPopular$20.00/user/mo
- From $20/agent/mo — core ITSM, assets, help center (volume discounts apply).
- Premium$51.42/user/mo
- ~$51.42/agent/mo — advanced incident/problem/change, SLA, higher automation.
- EnterpriseCustom
- Enterprise Cloud — annual quote, Atlassian Guard, scale controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Heroku
$105.00/mo
Jira Service Management
$300.00/mo
+$195.00/mo — Jira Service Management costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.