Help Scout vs Tidio
Compare Help Scout and Tidio on features, pricing, and buyer fit using the same researched criteria.
Help Scout
SMB shared inbox and helpdesk — free for up to 5 users; Standard $25, Plus $45, Pro $75 user/mo annual.
Best for
- • SMB teams wanting email-first shared inbox support without enterprise complexity
- • Startups using the free 5-user tier
- • Buyers prioritizing ease of use over omnichannel breadth
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Help Scout is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tidio is better for
- ✓ AI features
Tie
- • Free plan
- • Live chat
- • Omnichannel inbox
Choose Help Scout if: SMB teams wanting email-first shared inbox support without enterprise complexity
Choose Tidio if: SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
Tidio
Live chat and AI messaging — Starter $24.17/mo annual (100 billable convos); Growth from $49.17. Re-homed from CRM to CS live-chat primary.
Best for
- • SMB ecommerce and SaaS sites needing plug-and-play live chat + Lyro AI
- • Teams prioritizing website messenger deflection over full ticketing
- • Buyers wanting freemium entry with conversation-based pricing
Starting from $24.17/user/mo
Free plan available
Help Scout vs Tidio pricing
Help Scout researched starting price from $0/mo; a free plan is researched. Tidio researched starting price from $24.17/mo; a free plan is researched. Affiliate economics excluded.
Help Scout
From $0.00/user/mo
Tidio
From $24.17/user/mo
Help Scout
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 5 users — entry SMB shared inbox.
- max users: 5
- Standard$25.00/user/mo
- $25/user/mo annual — core shared inbox and docs.
- PlusPopular$45.00/user/mo
- $45/user/mo annual — workflows, routing, and light automations.
- Pro$75.00/user/mo
- $75/user/mo annual — advanced permissions and API depth.
Tidio
Starting from $24.17/user/mo
Free trial available
- Free$0.00/user/mo
- Freemium live chat with limited conversations and operators.
- StarterPopular$24.17/mo
- $24.17/mo annual — 100 billable conversations/month.
- max conversations: 100
- Growth$49.17/mo
- $49.17/mo annual — higher conversation caps and automation.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Help Scout
$0.00/mo
Tidio
$362.55/mo
+$362.55/mo — Tidio costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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