Help Scout vs Shore
Compare Help Scout and Shore on features, pricing, and buyer fit using the same researched criteria.
Help Scout
SMB shared inbox and helpdesk — free for up to 5 users; Standard $25, Plus $45, Pro $75 user/mo annual.
Best for
- • SMB teams wanting email-first shared inbox support without enterprise complexity
- • Startups using the free 5-user tier
- • Buyers prioritizing ease of use over omnichannel breadth
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Help Scout is better for
- ✓ Free plan
- ✓ Ticketing depth
- ✓ Live chat
- ✓ Knowledge base
Choose Help Scout if: SMB teams wanting email-first shared inbox support without enterprise complexity
Choose Shore if: Salons, studios, and appointment-based local businesses needing online booking
Shore
Appointment scheduling and local business management — affiliate partner in customer service.
Best for
- • Salons, studios, and appointment-based local businesses needing online booking
- • Operators who want fixed monthly pricing without per-booking commission
- • Teams that will use Google/Instagram booking surfaces plus automated reminders
Starting from $49.90/user/mo
No free plan
Help Scout vs Shore pricing
Help Scout researched starting price from $0/mo; a free plan is researched. Shore researched starting price from $49.9/mo. Affiliate economics excluded.
Help Scout
From $0.00/user/mo
Shore
From $49.90/user/mo
Help Scout
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 5 users — entry SMB shared inbox.
- max users: 5
- Standard$25.00/user/mo
- $25/user/mo annual — core shared inbox and docs.
- PlusPopular$45.00/user/mo
- $45/user/mo annual — workflows, routing, and light automations.
- Pro$75.00/user/mo
- $75/user/mo annual — advanced permissions and API depth.
Shore
Starting from $49.90/user/mo
Free trial available
- BookingPopular$49.90/mo
- $49.90/mo billed annually ($59.90 monthly) — online calendar, booking, reminders, customer management.
- Booking + Marketing$69.90/mo
- $69.90/mo billed annually ($79.90 monthly) — adds marketing and customer-loyalty tools.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Help Scout
$0.00/mo
Shore
$748.50/mo
+$748.50/mo — Shore costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.