GitLab vs Jira Service Management
Compare GitLab and Jira Service Management on features, pricing, and buyer fit using the same researched criteria.
GitLab
DevSecOps platform — Free; Premium $29/user/mo billed annually; Ultimate custom on current GitLab pricing page.
Best for
- • Teams that want git + CI + security in one licence
- • Self-managed / data-residency buyers
- • Orgs leaving a many-tool DevOps stack
Starting from $29.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
GitLab is better for
- ✓ Security & admin
Jira Service Management is better for
- ✓ Starting pricing
- ✓ Integrations
Tie
- • Free plan
Choose GitLab if: Teams that want git + CI + security in one licence
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
GitLab vs Jira Service Management pricing
GitLab researched starting price from $29/mo; a free plan is researched. Jira Service Management researched starting price from $20/mo; a free plan is researched. Affiliate economics excluded.
GitLab
From $29.00/user/mo
Jira Service Management
From $20.00/user/mo
GitLab
Starting from $29.00/user/mo
Free trial available
- Free$0.00/user/mo
- SaaS Free — CI minute and storage caps; small private namespaces.
- PremiumPopular$29.00/user/mo
- $29/user/mo billed annually — MR approvals, more CI, SSO-oriented features.
- UltimateCustom
- Advanced security/compliance — custom pricing on current GitLab page.
Jira Service Management
Starting from $20.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 3 agents — evaluation / tiny IT teams.
- max users: 3
- StandardPopular$20.00/user/mo
- From $20/agent/mo — core ITSM, assets, help center (volume discounts apply).
- Premium$51.42/user/mo
- ~$51.42/agent/mo — advanced incident/problem/change, SLA, higher automation.
- EnterpriseCustom
- Enterprise Cloud — annual quote, Atlassian Guard, scale controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
GitLab
$435.00/mo
Jira Service Management
$300.00/mo
+$135.00/mo — GitLab costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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