Freshchat vs Zoho Desk
Compare Freshchat and Zoho Desk on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Zoho Desk is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Free plan
- • Live chat
- • Omnichannel inbox
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose Zoho Desk if: Budget-conscious teams wanting helpdesk with $7 Express floor
Zoho Desk
Budget helpdesk in the Zoho suite — free 3 agents; Express $7, Standard $14, Professional $23, Enterprise $40 agent/mo annual.
Best for
- • Budget-conscious teams wanting helpdesk with $7 Express floor
- • Existing Zoho CRM/One customers
- • SMB teams needing free 3-agent entry
Starting from $0.00/user/mo
Free plan available
Freshchat vs Zoho Desk pricing
Freshchat researched starting price from $0/mo; a free plan is researched. Zoho Desk researched starting price from $0/mo; a free plan is researched. Affiliate economics excluded.
Freshchat
From $0.00/user/mo
Zoho Desk
From $0.00/user/mo
Freshchat
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 10 agents — entry live chat tier.
- max agents: 10
- GrowthPopular$19.00/user/mo
- $19/agent/mo annual — bots and campaigns on paid live chat.
- Pro$49.00/user/mo
- $49/agent/mo annual — advanced routing and integrations.
- Enterprise$79.00/user/mo
- $79/agent/mo annual — enterprise security and controls.
Zoho Desk
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 3 agents — entry helpdesk tier.
- max agents: 3
- Express$7.00/user/mo
- $7/agent/mo annual — lightweight ticketing for small teams.
- StandardPopular$14.00/user/mo
- $14/agent/mo annual — SLAs, workflows, and multichannel.
- Professional$23.00/user/mo
- $23/agent/mo annual — advanced automations and telephony.
- Enterprise$40.00/user/mo
- $40/agent/mo annual — AI, sandbox, and enterprise controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshchat
$0.00/mo
Zoho Desk
$0.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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