Freshchat vs Help Scout
Compare Freshchat and Help Scout on features, pricing, and buyer fit using the same researched criteria.
Freshchat
Freshworks live chat — free up to 10 agents; Growth $19, Pro $49, Enterprise $79 agent/mo annual.
Best for
- • Freshworks customers wanting live chat as the primary purchase
- • Teams needing free up-to-10-agents entry with clear upgrade path
- • Website and in-app messaging with bot deflection
Starting from $0.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Freshchat is better for
- ✓ Omnichannel inbox
- ✓ Integrations
Help Scout is better for
- ✓ Ticketing depth
- ✓ Knowledge base
- ✓ SLA & routing
- ✓ Ecommerce helpdesk
Tie
- • Free plan
- • Live chat
- • AI features
Choose Freshchat if: Freshworks customers wanting live chat as the primary purchase
Choose Help Scout if: SMB teams wanting email-first shared inbox support without enterprise complexity
Help Scout
SMB shared inbox and helpdesk — free for up to 5 users; Standard $25, Plus $45, Pro $75 user/mo annual.
Best for
- • SMB teams wanting email-first shared inbox support without enterprise complexity
- • Startups using the free 5-user tier
- • Buyers prioritizing ease of use over omnichannel breadth
Starting from $0.00/user/mo
Free plan available
Freshchat vs Help Scout pricing
Freshchat researched starting price from $0/mo; a free plan is researched. Help Scout researched starting price from $0/mo; a free plan is researched. Affiliate economics excluded.
Freshchat
From $0.00/user/mo
Help Scout
From $0.00/user/mo
Freshchat
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 10 agents — entry live chat tier.
- max agents: 10
- GrowthPopular$19.00/user/mo
- $19/agent/mo annual — bots and campaigns on paid live chat.
- Pro$49.00/user/mo
- $49/agent/mo annual — advanced routing and integrations.
- Enterprise$79.00/user/mo
- $79/agent/mo annual — enterprise security and controls.
Help Scout
Starting from $0.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free for up to 5 users — entry SMB shared inbox.
- max users: 5
- Standard$25.00/user/mo
- $25/user/mo annual — core shared inbox and docs.
- PlusPopular$45.00/user/mo
- $45/user/mo annual — workflows, routing, and light automations.
- Pro$75.00/user/mo
- $75/user/mo annual — advanced permissions and API depth.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Freshchat
$0.00/mo
Help Scout
$0.00/mo
Similar estimated cost
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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