FireHydrant vs ServiceNow
Compare FireHydrant and ServiceNow on features, pricing, and buyer fit using the same researched criteria.
FireHydrant
Incident response — Free up to 10 responders; Pro $25/responder/mo annual; Enterprise custom; 14-day Pro trial. Does not outrank PagerDuty 8.0.
Best for
- • Teams that want incident command with a 10-responder free path
- • Buyers comparing FireHydrant Pro $25 to Rootly $20 and incident.io Team $15
- • Orgs that will keep PagerDuty for paging and add FireHydrant for command
Starting from $25.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
FireHydrant is better for
- ✓ Starting pricing
- ✓ Free plan
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
Choose FireHydrant if: Teams that want incident command with a 10-responder free path
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
FireHydrant vs ServiceNow pricing
FireHydrant researched starting price from $25/mo; a free plan is researched. ServiceNow researched starting price from $100/mo. Affiliate economics excluded.
FireHydrant
From $25.00/user/mo
ServiceNow
From $100.00/user/mo
FireHydrant
Starting from $25.00/user/mo
Free trial available
- Free$0.00/user/mo
- Free incident response up to 10 responders.
- 0: Up to 10 responders
- ProPopular$25.00/user/mo
- $25/responder/mo billed annually — Pro incident-response floor. 14-day trial.
- EnterpriseCustom
- Custom governance, scale, and support — contact sales.
ServiceNow
Starting from $100.00/user/mo
Free trial available
- ITSM FoundationPopularCustom
- Entry ITSM (incident/request/asset + configured Now Assist) — custom quote.
- ITSM AdvancedCustom
- Full ITIL suite (problem, change, major incident, on-call) — custom quote.
- ITSM PrimeCustom
- Highest Assist pool and custom AI agents — custom quote.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
FireHydrant
$375.00/mo
ServiceNow
$1,500.00/mo
+$1,125.00/mo — ServiceNow costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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