BMC Helix ITSM vs ServiceNow

Same-cluster peer comparison. Overall: BMC Helix ITSM 8.3 vs ServiceNow 8.7. Compare published pricing, ITSM, observability, source control, hosting, web data, security, and integrations.

Independently recommendedLast updated Aug 18, 20266 evidence sources2 screenshotsHow we compare

Compare another

BMC Helix ITSM

8.3/10

Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.

Best for

• BMC Helix ITSM primary-job workflows

Starting from $115.00/user/mo

No free plan

Visit BMC Helix ITSM

Read review

Our verdict

ServiceNow is the stronger overall fit

Same-cluster peer comparison. Overall: BMC Helix ITSM 8.3 vs ServiceNow 8.7.

ServiceNow is better for

✓ ITSM depth
✓ Observability depth
✓ Source control depth
✓ Hosting panel depth

Choose BMC Helix ITSM if: BMC Helix ITSM primary-job workflows

Choose ServiceNow if: ServiceNow primary-job workflows

See detailed comparison ↓

Stronger overall fit

ServiceNow

8.7/10

Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.

Best for

• ServiceNow primary-job workflows

Starting from $100.00/user/mo

No free plan

Visit ServiceNow

Read review

BMC Helix ITSM vs ServiceNow pricing

Research 2026-08-18 from first-party pages (or labelled third-party/marketplace signals). Affiliate economics excluded.

BMC Helix ITSM

From $115.00/user/mo

ServiceNow

From $100.00/user/mo

BMC Helix ITSM

Starting from $115.00/user/mo

No free plan

No free trial evidenced

BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.

View full BMC Helix ITSM pricing →

ServiceNow

Starting from $100.00/user/mo

No free plan

Free trial available

ITSM FoundationPopularCustom
- Entry ITSM (incident/request/asset + configured Now Assist) — custom quote.
ITSM AdvancedCustom
- Full ITIL suite (problem, change, major incident, on-call) — custom quote.
ITSM PrimeCustom
- Highest Assist pool and custom AI agents — custom quote.

View full ServiceNow pricing →

Estimate your team cost

Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.

Number of users

BMC Helix ITSM

$1,725.00/mo

ServiceNow

$1,500.00/mo

+$225.00/mo — BMC Helix ITSM costs more

Open cost calculator →

Verified monthly unit prices · Aug 18, 2026

Prices in USD

Shown per user / month from verified list pricing.

Plans can change

Confirm live vendor rates before purchasing.

Add-ons may apply

Calling, SMS, or usage fees can add cost.

Independence

Affiliate status never changes pricing outcomes.

Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.