BMC Helix ITSM vs Heroku
Compare BMC Helix ITSM and Heroku on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
Heroku is better for
- ✓ Starting pricing
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Heroku if: Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
Heroku
Cloud PaaS / Cedar dynos — Eco $5 (sleeps); Basic $7 always-on (research floor); Standard-1X $25; Standard-2X $50; Performance-M $250+. No forever-free dyno. Does not outrank Render 7.9.
Best for
- • Teams that want Salesforce-backed Cedar dynos with a published Basic $7 always-on floor
- • Buyers comparing Heroku Basic to Railway Hobby/Pro and Render Pro $25
- • Orgs that will not treat Eco sleep dynos as production always-on TCO
Starting from $7.00/user/mo
No free plan
BMC Helix ITSM vs Heroku pricing
BMC Helix ITSM researched starting price from $115/mo. Heroku researched starting price from $7/mo. Affiliate economics excluded.
BMC Helix ITSM
From $115.00/user/mo
Heroku
From $7.00/user/mo
BMC Helix ITSM
Starting from $115.00/user/mo
No free trial evidenced
- BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
- Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.
Heroku
Starting from $7.00/user/mo
No free trial evidenced
- Eco$5.00/mo
- $5/mo Eco dyno — sleeps after 30 min inactivity; personal only. Not the always-on research floor.
- BasicPopular$7.00/mo
- $7/mo Basic always-on dyno — published always-on research floor on heroku.com/pricing.
- Standard-1X$25.00/mo
- $25/mo Standard-1X Cedar dyno.
- Standard-2X$50.00/mo
- $50/mo Standard-2X Cedar dyno.
- Performance-M$250.00/mo
- $250/mo Performance-M Cedar dyno — higher performance ladder.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
BMC Helix ITSM
$1,725.00/mo
Heroku
$105.00/mo
+$1,620.00/mo — BMC Helix ITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
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Independence
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