BMC Helix ITSM vs DirectAdmin
Compare BMC Helix ITSM and DirectAdmin on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
DirectAdmin is better for
- ✓ Starting pricing
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose DirectAdmin if: Admins who want a cheap panel licence on VPS/dedicated they already run
DirectAdmin
Hosting control panel — Personal Plus $5/mo; Lite $15; Standard $29 unlimited accounts/domains. Does not outrank Plesk 7.4.
Best for
- • Admins who want a cheap panel licence on VPS/dedicated they already run
- • Buyers comparing Personal Plus $5 to Plesk Web Admin or cPanel Solo
- • Hosts that need Standard unlimited accounts/domains at $29
Starting from $5.00/user/mo
No free plan
BMC Helix ITSM vs DirectAdmin pricing
BMC Helix ITSM researched starting price from $115/mo. DirectAdmin researched starting price from $5/mo. Affiliate economics excluded.
BMC Helix ITSM
From $115.00/user/mo
DirectAdmin
From $5.00/user/mo
BMC Helix ITSM
Starting from $115.00/user/mo
No free trial evidenced
- BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
- Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.
DirectAdmin
Starting from $5.00/user/mo
No free trial evidenced
- Personal PlusPopular$5.00/mo
- $5/mo Personal Plus — entry DirectAdmin panel licence.
- Lite$15.00/mo
- $15/mo Lite — higher account/domain allowances than Personal Plus.
- Standard$29.00/mo
- $29/mo Standard — unlimited accounts/domains on published packaging.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
BMC Helix ITSM
$1,725.00/mo
DirectAdmin
$75.00/mo
+$1,650.00/mo — BMC Helix ITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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