BMC Helix ITSM vs Cloudways
Compare BMC Helix ITSM and Cloudways on features, pricing, and buyer fit using the same researched criteria.
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
BMC Helix ITSM is better for
- ✓ Integrations
- ✓ Security & admin
Cloudways is better for
- ✓ Starting pricing
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
Choose Cloudways if: Teams that want managed hosting on a chosen cloud VM without buying a panel licence
Cloudways
Managed cloud hosting — Flexible from $11/mo DigitalOcean Standard; Autonomous WordPress autoscaling separate line.
Best for
- • Teams that want managed hosting on a chosen cloud VM without buying a panel licence
- • Agencies running WordPress plus other apps on one Cloudways account
- • Buyers who will actually use hourly Flexible billing and the $11 DigitalOcean Standard floor
Starting from $11.00/user/mo
No free plan
BMC Helix ITSM vs Cloudways pricing
BMC Helix ITSM researched starting price from $115/mo. Cloudways researched starting price from $11/mo. Affiliate economics excluded.
BMC Helix ITSM
From $115.00/user/mo
Cloudways
From $11.00/user/mo
BMC Helix ITSM
Starting from $115.00/user/mo
No free trial evidenced
- BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
- Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.
Cloudways
Starting from $11.00/user/mo
Free trial available
- Flexible (DigitalOcean Standard)Popular$11.00/mo
- $11/mo published Flexible floor on DigitalOcean Standard — billed hourly. Free trial without a card per first-party page.
- Autonomous WordPressCustom
- Separate WordPress autoscaling line — not the Flexible $11 DigitalOcean Standard floor. Confirm live packaging on cloudways.com/pricing.php.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
BMC Helix ITSM
$1,725.00/mo
Cloudways
$165.00/mo
+$1,560.00/mo — BMC Helix ITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.