Azure DevOps vs ServiceNow
Compare Azure DevOps and ServiceNow on features, pricing, and buyer fit using the same researched criteria.
Azure DevOps
Azure Repos/Boards/Pipelines — first 5 Basic users free, then $6/user/mo; Basic + Test Plans $52/user/mo; Artifacts 2 GiB free.
Best for
- • Microsoft/Azure-native engineering orgs
- • Teams that want Boards + Repos + Pipelines without GitHub
- • QA groups that will actually buy Test Plans seats
Starting from $6.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Azure DevOps is better for
- ✓ Starting pricing
- ✓ Free plan
ServiceNow is better for
- ✓ Integrations
- ✓ Security & admin
Choose Azure DevOps if: Microsoft/Azure-native engineering orgs
Choose ServiceNow if: Enterprises standardising ITSM (and often HRSD/CSM) on one platform
ServiceNow
Enterprise ITSM / Now Platform — contact sales. 2026 ITSM tiers Foundation / Advanced / Prime with bundled Now Assist; no public list price.
Best for
- • Enterprises standardising ITSM (and often HRSD/CSM) on one platform
- • ITIL-mature shops that need CMDB + change at scale
- • Buyers with budget for implementation partners
Starting from $100.00/user/mo
No free plan
Azure DevOps vs ServiceNow pricing
Azure DevOps researched starting price from $6/mo; a free plan is researched. ServiceNow researched starting price from $100/mo. Affiliate economics excluded.
Azure DevOps
From $6.00/user/mo
ServiceNow
From $100.00/user/mo
Azure DevOps
Starting from $6.00/user/mo
Free trial available
- Basic (first 5 users)$0.00/user/mo
- Boards, Repos, Pipelines, 2 GiB Artifacts — first five Basic users free.
- BasicPopular$6.00/user/mo
- $6/user/mo after the first five — Repos, Boards, Pipelines, Artifacts.
- Basic + Test Plans$52.00/user/mo
- $52/user/mo — Basic plus manual/exploratory test plans and UAT tools.
ServiceNow
Starting from $100.00/user/mo
Free trial available
- ITSM FoundationPopularCustom
- Entry ITSM (incident/request/asset + configured Now Assist) — custom quote.
- ITSM AdvancedCustom
- Full ITIL suite (problem, change, major incident, on-call) — custom quote.
- ITSM PrimeCustom
- Highest Assist pool and custom AI agents — custom quote.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Azure DevOps
$90.00/mo
ServiceNow
$1,500.00/mo
+$1,410.00/mo — ServiceNow costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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