Azure DevOps vs Jira Service Management
Compare Azure DevOps and Jira Service Management on features, pricing, and buyer fit using the same researched criteria.
Azure DevOps
Azure Repos/Boards/Pipelines — first 5 Basic users free, then $6/user/mo; Basic + Test Plans $52/user/mo; Artifacts 2 GiB free.
Best for
- • Microsoft/Azure-native engineering orgs
- • Teams that want Boards + Repos + Pipelines without GitHub
- • QA groups that will actually buy Test Plans seats
Starting from $6.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Azure DevOps is better for
- ✓ Starting pricing
Tie
- • Free plan
- • Integrations
- • Security & admin
Choose Azure DevOps if: Microsoft/Azure-native engineering orgs
Choose Jira Service Management if: Teams already on Jira Cloud who need a service desk
Jira Service Management
Atlassian ITSM on Jira Cloud — Free ≤3 agents; Standard from $20/agent/mo; Premium ~$51.42/agent/mo; Enterprise contact.
Best for
- • Teams already on Jira Cloud who need a service desk
- • IT/HR/ops request management next to engineering issues
- • Buyers who want a published agent SKU under ServiceNow TCO
Starting from $20.00/user/mo
Free plan available
Azure DevOps vs Jira Service Management pricing
Azure DevOps researched starting price from $6/mo; a free plan is researched. Jira Service Management researched starting price from $20/mo; a free plan is researched. Affiliate economics excluded.
Azure DevOps
From $6.00/user/mo
Jira Service Management
From $20.00/user/mo
Azure DevOps
Starting from $6.00/user/mo
Free trial available
- Basic (first 5 users)$0.00/user/mo
- Boards, Repos, Pipelines, 2 GiB Artifacts — first five Basic users free.
- BasicPopular$6.00/user/mo
- $6/user/mo after the first five — Repos, Boards, Pipelines, Artifacts.
- Basic + Test Plans$52.00/user/mo
- $52/user/mo — Basic plus manual/exploratory test plans and UAT tools.
Jira Service Management
Starting from $20.00/user/mo
Free trial available
- Free$0.00/user/mo
- Up to 3 agents — evaluation / tiny IT teams.
- max users: 3
- StandardPopular$20.00/user/mo
- From $20/agent/mo — core ITSM, assets, help center (volume discounts apply).
- Premium$51.42/user/mo
- ~$51.42/agent/mo — advanced incident/problem/change, SLA, higher automation.
- EnterpriseCustom
- Enterprise Cloud — annual quote, Atlassian Guard, scale controls.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Azure DevOps
$90.00/mo
Jira Service Management
$300.00/mo
+$210.00/mo — Jira Service Management costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
Some visit links may be affiliate links — we may earn a commission at no extra cost to you. Comparison outcomes are never based on commission.