Azure DevOps vs BMC Helix ITSM
Compare Azure DevOps and BMC Helix ITSM on features, pricing, and buyer fit using the same researched criteria.
Azure DevOps
Azure Repos/Boards/Pipelines — first 5 Basic users free, then $6/user/mo; Basic + Test Plans $52/user/mo; Artifacts 2 GiB free.
Best for
- • Microsoft/Azure-native engineering orgs
- • Teams that want Boards + Repos + Pipelines without GitHub
- • QA groups that will actually buy Test Plans seats
Starting from $6.00/user/mo
Free plan available
VS
Our verdict
No universal winner. Choose based on which criteria matter most for your team.
Azure DevOps is better for
- ✓ Starting pricing
- ✓ Free plan
BMC Helix ITSM is better for
- ✓ Security & admin
Tie
- • Integrations
Choose Azure DevOps if: Microsoft/Azure-native engineering orgs
Choose BMC Helix ITSM if: Remedy-lineage estates moving to Helix ITSM
BMC Helix ITSM
Enterprise ITSM (Helix / Remedy lineage) — no BMC.com list; AppExchange signal ~$114.75/named user/mo. Always RFP. Does not outrank ServiceNow 8.7.
Best for
- • Remedy-lineage estates moving to Helix ITSM
- • Enterprise RFP buyers comparing BMC Helix to ServiceNow and Ivanti
- • ITIL-mature shops that will not self-serve a $19 agent tile
Starting from $115.00/user/mo
No free plan
Azure DevOps vs BMC Helix ITSM pricing
Azure DevOps researched starting price from $6/mo; a free plan is researched. BMC Helix ITSM researched starting price from $115/mo. Affiliate economics excluded.
Azure DevOps
From $6.00/user/mo
BMC Helix ITSM
From $115.00/user/mo
Azure DevOps
Starting from $6.00/user/mo
Free trial available
- Basic (first 5 users)$0.00/user/mo
- Boards, Repos, Pipelines, 2 GiB Artifacts — first five Basic users free.
- BasicPopular$6.00/user/mo
- $6/user/mo after the first five — Repos, Boards, Pipelines, Artifacts.
- Basic + Test Plans$52.00/user/mo
- $52/user/mo — Basic plus manual/exploratory test plans and UAT tools.
BMC Helix ITSM
Starting from $115.00/user/mo
No free trial evidenced
- BMC Helix ITSMPopularCustom
- Helix ITSM (Remedy lineage) — custom quote. AppExchange ~$114.75/named user/mo is a marketplace signal, not a BMC.com card.
- Enterprise RFPCustom
- Named-user, on-prem/Helix mix, and module packaging via RFP — always confirm with BMC.
Estimate your team cost
Monthly estimate from verified per-seat list pricing. Confirm on the vendor site before purchasing.
Azure DevOps
$90.00/mo
BMC Helix ITSM
$1,725.00/mo
+$1,635.00/mo — BMC Helix ITSM costs more
Verified monthly unit prices · Aug 18, 2026
Prices in USD
Shown per user / month from verified list pricing.
Plans can change
Confirm live vendor rates before purchasing.
Add-ons may apply
Calling, SMS, or usage fees can add cost.
Independence
Affiliate status never changes pricing outcomes.
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