SysAid Review
IT & DEVELOPMENT SOFTWAREChoose SysAid when a quoted ITSM desk with automation/AI assist is the job — not Freshservice’s published Starter by default, and not ServiceNow.
Last updated 2026-08-18Independent editorial review
Starting price
$89.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market IT desks comparing SysAid automation to Freshservice Growth/Pro
SoftwareGlimpse review
7.7/10
Good
- ease of use8
- it job fit8
- workflow depth8
- integrations8
- admin security8
- scalability7
SysAid plans & pricing
Researched 2026-08-18 from sysaid.com/pricing (medium confidence — page is quote-led). 2026 listings cite Professional ~$89/agent/mo. Enterprise custom, minimum 20 agents. Free trial. Confirm live quote. Affiliate economics excluded.
Most popular
Professional
$89.00
per user / month
- Small teams starting with core workflows
Enterprise
Custom
Contact sales
- Everything in Professional, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for SysAid based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $445.00
- Annual
- $5,340.00
SysAid pricing compared
| Metric | SysAid | Freshservice | HaloITSM | ManageEngine ServiceDesk Plus | Jira Service Management |
|---|---|---|---|---|---|
| Starting price | $89.00/user/month | $19.00/user/month | $66.00/user/month | $13.00/user/month | $20.00/user/month |
| Free plan | No | No | No | Yes | Yes |
| Free trial | Yes | Yes | No | Yes | Yes |