Slack Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Slack when internal team messaging is the job to be done and you want freemium channels with a deep integration ecosystem — pair it with a phone vendor if you also need PSTN.
Starting price
$7.25/user/month
Free plan
Yes
Free trial
No
Best for
Knowledge-worker teams that need channel-based team messaging as the primary collaboration hub
SoftwareGlimpse review
6.7/10
Average
- ease of use9
- voice messaging quality5
- routing workflows4
- integrations10
- analytics6
- outbound tools2
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
Call routing & IVR
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
Call recording
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
Power dialer
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
SMS messaging
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
WhatsApp Business
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
Team messaging
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
Video meetings
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
CRM / CTI integrations
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
Analytics & reporting
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
AI assistance
FreeSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Free
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+
Unified multichannel inbox
FreeSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Free
Included in
- ✓ Free
- ✓ Pro
- ✓ Business+
- ✓ Enterprise+