Shore Review
CUSTOMER SERVICE SOFTWAREChoose Shore when appointment self-service booking and local business management are the job — not when you need a website live-chat helpdesk.
Starting price
$49.90/user/month
Free plan
No
Free trial
14 days
Best for
Salons, studios, and appointment-based local businesses needing online booking
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SoftwareGlimpse review
6.9/10
Average
- ease of use8
- support job fit7
- workflow depth8
- omnichannel6
- self service8
- integrations6
All features
16 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Ticketing
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Live chat
BookingSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Knowledge base
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Omnichannel inbox
BookingSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
SLA & routing
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Macros & automation
BookingSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Self-service portal
BookingSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
CSAT / satisfaction surveys
BookingSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Helpdesk reporting
BookingSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Ecommerce helpdesk
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
ITSM / service desk
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Chatbot / AI agent
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Agent copilot
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Phone support
BookingSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing
Helpdesk integrations
BookingSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Booking
Included in
- ✓ Booking
- ✓ Booking + Marketing