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SAP Customer Experience Review

CRM SOFTWARE

SAP Customer Experience overall score 6.9/10 from equal-weight CRM criteria. Custom enterprise quote — contact SAP sales.

Last updated 2026-08-16Independent editorial review

  • Starting price

    Custom quote

  • Free plan

    No

  • Free trial

    No

  • Best for

    SAP ERP-centric enterprises

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SoftwareGlimpse review

6.9/10

Average

  • Ease of use5
  • Pipeline management8
  • Sales automation8
  • Email capabilities6
  • Reporting8
  • Customization8
How we score →

All features

14 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Contact management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise
    SAP Customer Experience overview teaching visual
    SoftwareGlimpse teaching placeholder for SAP Customer Experience overview.
    Screenshot source ↗

  • Lead management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

    This video is hosted on YouTube

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    Official vendor tutorial

    SAP Sales Cloud Version 2 with SAP S/4HANA in Action | Product Inspiration Series

    What this shows

    • SAP Sales Cloud V2 guided selling and lead management demo
    • Customer insights and generative AI account synopsis surfaces
    • • SAP Sales Cloud V2 guided selling and lead management demo
    • • Customer insights and generative AI account synopsis surfaces

  • Pipeline management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise
    SAP Customer Experience pipeline teaching visual
    SoftwareGlimpse teaching placeholder for SAP Customer Experience pipeline concepts.
    Screenshot source ↗

  • Deal management

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Custom pipelines

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise
    SAP Customer Experience pipeline teaching visual
    SoftwareGlimpse teaching placeholder for SAP Customer Experience pipeline concepts.
    Screenshot source ↗

  • Custom fields

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise
    SAP Customer Experience pipeline teaching visual
    SoftwareGlimpse teaching placeholder for SAP Customer Experience pipeline concepts.
    Screenshot source ↗

  • Email sync

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Email tracking

    Enterprise

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Workflow automation

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Reporting

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Mobile app

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Sales automation

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • Integrations

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise

  • AI assistance

    Enterprise

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Enterprise

    Included in

    • ✓ Enterprise