respond.io Review
BUSINESS COMMUNICATIONS SOFTWAREChoose respond.io when you need an omnichannel WhatsApp-capable shared inbox with workflows and AI — not a business phone system.
Starting price
$79.00/user/month
Free plan
No
Free trial
7 days
Best for
Support and growth teams that need WhatsApp plus other messaging channels in one inbox
SoftwareGlimpse review
8.2/10
Good
- ease of use8
- voice messaging quality8
- routing workflows9
- integrations9
- analytics8
- outbound tools8
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
StarterSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Call routing & IVR
StarterSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Call recording
StarterSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Power dialer
StarterSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
SMS messaging
StarterSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
WhatsApp Business
StarterSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Official respond.io YouTube thumbnail showing platform UI. Screenshot source ↗Shared inbox
StarterSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Official respond.io YouTube thumbnail for AI Agents, Omnichannel Inbox & CRM. Screenshot source ↗Team messaging
StarterSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Video meetings
StarterSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
CRM / CTI integrations
StarterSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Analytics & reporting
StarterSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
AI assistance
StarterSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Unified multichannel inbox
StarterSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Starter
Included in
- ✓ Starter
- ✓ Growth
- ✓ Advanced
- ✓ Enterprise
Official respond.io YouTube thumbnail for AI Agents, Omnichannel Inbox & CRM. Screenshot source ↗