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New Relic Review

IT & DEVELOPMENT SOFTWARE

Choose New Relic when unified observability billed on ingest + users is the job — not Datadog host packs and not ITSM.

Last updated 2026-08-18Independent editorial review
  • Starting price

    $10.00/user/month

  • Free plan

    Yes

  • Free trial

    No

  • Best for

    Teams that want APM + logs + infra in one ingest bill

SoftwareGlimpse review

8/10

Good

  • ease of use7
  • it job fit9
  • workflow depth9
  • integrations8
  • admin security8
  • scalability9
How we score →

All features

15 features

Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.

  • Incident management

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Change & problem management

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Service catalog

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Infrastructure monitoring

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise

    This video is hosted on YouTube

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    Official vendor video

    Bring good vibes to your AI Coding with New Relic Preflight

    How New Relic presents the product in an official vendor video.

    What this shows

    • New Relic product surfaces as shown in the official vendor video
    • UI/workflow layout marketed by the vendor
    • New Relic product surfaces as shown in the official vendor video
    • UI/workflow layout marketed by the vendor
  • APM & distributed tracing

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
    New Relic Session Replay product UI
    Official New Relic Session Replay marketing UI from newrelic.com — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Log management

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Source control & repos

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • CI/CD & automation

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Hosting control panel

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Proxy / web data network

    Free

    SoftwareGlimpse assessment: Not supported

    What it supports

    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • ITSM AI assistance

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
    New Relic SRE Agent product UI
    Official New Relic SRE Agent marketing UI from newrelic.com — not a SoftwareGlimpse lab screenshot.
    Screenshot source ↗
  • Developer AI assistance

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • On-call & paging

    Free

    SoftwareGlimpse assessment: Limited

    What it supports

    • Available with noted limits in current research
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Enterprise security & SSO

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise
  • Analytics & reporting

    Free

    SoftwareGlimpse assessment: Strong

    What it supports

    • Listed as available in product packaging
    • Entry point: Free

    Included in

    • Free
    • Standard (first full user)
    • Pro (full platform user)
    • Enterprise