Choose Jira Service Management when ITSM must sit on Jira Cloud — not as a Jira Software licence and not as ServiceNow.
Starting price
$20.00/user/month
Free plan
Yes
Free trial
7 days
Best for
Teams already on Jira Cloud who need a service desk
SoftwareGlimpse review
8/10
Good
Official demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
SoftwareGlimpse assessment: Strong
What it supports
Included in
What the demo shows
Source: Official Atlassian
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Official vendor video
How Jira Service Management presents the product in an official vendor video.
SoftwareGlimpse assessment: Strong
What it supports
Included in
SoftwareGlimpse assessment: Strong
What it supports
Included in
SoftwareGlimpse assessment: Limited
What it supports
Included in
SoftwareGlimpse assessment: Not supported
What it supports
Included in
SoftwareGlimpse assessment: Limited
What it supports
Included in
SoftwareGlimpse assessment: Not supported
What it supports
Included in
SoftwareGlimpse assessment: Limited
What it supports
Included in
SoftwareGlimpse assessment: Not supported
What it supports
Included in
SoftwareGlimpse assessment: Not supported
What it supports
Included in
SoftwareGlimpse assessment: Strong
What it supports
Included in
SoftwareGlimpse assessment: Limited
What it supports
Included in
SoftwareGlimpse assessment: Strong
What it supports
Included in
SoftwareGlimpse assessment: Strong
What it supports
Included in
SoftwareGlimpse assessment: Strong
What it supports
Included in