incident.io Review
IT & DEVELOPMENT SOFTWAREChoose incident.io when incident command is the job and you want a published $15 Team floor — not PagerDuty by default, and not Datadog/Sentry.
Starting price
$15.00/user/month
Free plan
Yes
Free trial
No
Best for
Teams that want incident command in Slack more than a paging-first ops cloud
SoftwareGlimpse review
7.8/10
Good
- ease of use9
- it job fit8
- workflow depth8
- integrations8
- admin security7
- scalability7
All features
16 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Incident management
BasicSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Official Open Graph / marketing visual from https://incident.io/. Screenshot source ↗Change & problem management
BasicSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Service catalog
BasicSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Infrastructure monitoring
BasicSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
APM & distributed tracing
BasicSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Log management
BasicSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Source control & repos
BasicSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
CI/CD & automation
BasicSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Hosting control panel
BasicSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Managed hosting platform
BasicSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Proxy / web data network
BasicSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
ITSM AI assistance
BasicSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Developer AI assistance
BasicSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
On-call & paging
BasicSoftwareGlimpse assessment: Add-on
What it supports
- Entry point: Basic
Limitations
- May require an add-on or separate purchase
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Official Open Graph / marketing visual from https://incident.io/. Screenshot source ↗Enterprise security & SSO
BasicSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise
Analytics & reporting
BasicSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Basic
Included in
- ✓ Basic
- ✓ Team
- ✓ Pro
- ✓ Enterprise