Freshcaller Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Freshcaller when inbound voice support inside the Freshworks suite is the job and you want a free starting tier with bundled incoming minutes.
Starting price
$15.00/user/month
Free plan
Yes
Free trial
14 days
Best for
Support teams already standardising on Freshworks (Freshdesk / Freshsales)
SoftwareGlimpse review
7/10
Good
- ease of use8
- voice messaging quality7
- routing workflows8
- integrations7
- analytics7
- outbound tools4
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Call routing & IVR
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Voice channel hero UI from the official Freshcaller product page. Screenshot source ↗Call recording
FreeSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Free
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Voice channel hero UI from the official Freshcaller product page. Screenshot source ↗Power dialer
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
SMS messaging
FreeSoftwareGlimpse assessment: Not fully evidenced
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
WhatsApp Business
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Team messaging
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Video meetings
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
CRM / CTI integrations
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Analytics & reporting
FreeSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
AI assistance
FreeSoftwareGlimpse assessment: Not fully evidenced
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise
Unified multichannel inbox
FreeSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Free
Included in
- ✓ Free
- ✓ Growth
- ✓ Pro
- ✓ Enterprise