Vonage Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Vonage when you want a straightforward SMB/mid cloud phone with published per-line pricing, SMS and a clear Premium/Advanced upgrade path — not a full CCaaS suite.
Starting price
$13.99/user/month
Free plan
No
Free trial
No
Best for
SMB and mid-market teams wanting published per-line VoIP with SMS
SoftwareGlimpse review
6.9/10
Average
- ease of use8
- voice messaging quality8
- routing workflows7
- integrations7
- analytics6
- outbound tools5
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
MobileSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Call routing & IVR
MobileSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Call recording
MobileSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Mobile
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Power dialer
MobileSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
SMS messaging
MobileSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Official Vonage YouTube thumbnail for Business Inbox messaging. Screenshot source ↗WhatsApp Business
MobileSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Official Vonage YouTube thumbnail for VBC for Teams demo (vonage.com bot-blocked at capture). Screenshot source ↗Shared inbox
MobileSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Official Vonage YouTube thumbnail for Business Inbox messaging. Screenshot source ↗Team messaging
MobileSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Official Vonage YouTube thumbnail for VBC for Teams demo (vonage.com bot-blocked at capture). Screenshot source ↗Video meetings
MobileSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Mobile
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
CRM / CTI integrations
MobileSoftwareGlimpse assessment: Plan-dependent
What it supports
- Entry point: Mobile
Limitations
- May require a higher plan than the entry tier
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Analytics & reporting
MobileSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
AI assistance
MobileSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Unified multichannel inbox
MobileSoftwareGlimpse assessment: Not supported
What it supports
- Entry point: Mobile
Included in
- ✓ Mobile
- ✓ Premium
- ✓ Advanced
Official Vonage YouTube thumbnail for Business Inbox messaging. Screenshot source ↗