Twilio Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Twilio when you need programmable voice/SMS/WhatsApp infrastructure or a Flex build-your-own contact centre — not when you only need an SMB business phone.
Free plan
No
Free trial
Yes
Best for
Product and engineering teams embedding voice, SMS or WhatsApp into their own apps
Company size
Mid-market → Enterprise
SoftwareGlimpse review
7.9/10
Good
- ease of use4
- voice messaging quality9
- routing workflows8
- integrations10
- analytics7
- outbound tools9
Twilio plans & pricing
Confirmed 2026-08-17 on twilio.com/en-us/pricing (+ SMS US and Flex pricing pages): pay-as-you-go. US long-code SMS $0.0083 send/receive; Voice ~$0.0085/min receive / ~$0.014/min make; WhatsApp from $0.005; Conversations API $0.05/active user/mo; Flex named $150/user/mo, active user hour $1, User+usage from $35 MAU; long-code numbers from ~$1.15/mo. Carrier fees and destination rates apply. High confidence on published usage/Flex floors — no invented seat dollars for core CPaaS. Do not treat Flex $150 as an SMB phone list price.
Free trial
$0.00
Free plan
- Evaluating the product with no paid seats
SMS / MMS
Custom
Contact sales
- Everything in Free trial, plus:
- SMS / MMS buyers
Voice APIs
Custom
Contact sales
- Everything in SMS / MMS, plus:
- Voice APIs buyers
Flex Named User
$150.00
per user / month
- Everything in Voice APIs, plus:
- Flex Named User buyers
Flex Active User Hour
Custom
Contact sales
- Everything in Flex Named User, plus:
- Flex Active User Hour buyers
Enterprise / volume discounts
Custom
Contact sales
- Everything in Flex Active User Hour, plus:
- Organizations needing custom commercial terms
Estimate team cost
Rough monthly and annual cost for Twilio based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $0.00
- Annual
- $0.00
Twilio pricing compared
| Metric | Twilio | RingCentral | Talkdesk | Genesys | respond.io |
|---|---|---|---|---|---|
| Starting price | — | $20.00/user/month | $85.00/user/month | $75.00/user/month | $79.00/user/month |
| Free plan | No | No | No | No | No |
| Free trial | Yes | Yes | Yes | No | Yes |