Talkdesk Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Talkdesk when you are buying a cloud contact center with published edition floors and AI automation options — not when you only need SMB business-phone seats.
Starting price
$85.00/user/month
Free plan
No
Free trial
Yes
Best for
Mid-market and enterprise teams buying a purpose-built cloud contact center
SoftwareGlimpse review
8.4/10
Good
- ease of use7
- voice messaging quality9
- routing workflows10
- integrations9
- analytics9
- outbound tools8
All features
13 featuresOfficial demos appear only beside high-value features where verified ResearchMedia is linked — not as a generic video gallery.
Cloud phone / VoIP
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
Call routing & IVR
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
Call recording
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
Power dialer
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
SMS messaging
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
WhatsApp Business
Digital EssentialsSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
Team messaging
Digital EssentialsSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
Video meetings
Digital EssentialsSoftwareGlimpse assessment: Limited
What it supports
- Available with noted limits in current research
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
CRM / CTI integrations
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
Analytics & reporting
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
CXA analytics composition from talkdesk.com CXA marketing. Screenshot source ↗AI assistance
Digital EssentialsSoftwareGlimpse assessment: Add-on
What it supports
- Entry point: Digital Essentials
Limitations
- May require an add-on or separate purchase
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds
Unified multichannel inbox
Digital EssentialsSoftwareGlimpse assessment: Strong
What it supports
- Listed as available in product packaging
- Entry point: Digital Essentials
Included in
- ✓ Digital Essentials
- ✓ Voice Essentials
- ✓ Elite
- ✓ Industry Experience Clouds