Genesys Review
BUSINESS COMMUNICATIONS SOFTWAREChoose Genesys Cloud when you need enterprise CCaaS with published CX ladders, WEM and AI orchestration — not when you only need SMB/mid business-phone seats.
Starting price
$75.00/user/month
Free plan
No
Free trial
No
Best for
Enterprise contact centres that need omnichannel + WEM + journey orchestration
SoftwareGlimpse review
8.8/10
Good
- ease of use6
- voice messaging quality10
- routing workflows10
- integrations10
- analytics10
- outbound tools8
Genesys plans & pricing
Confirmed 2026-08-17 on genesys.com/pricing: CX 1 $75, CX 2 $115, CX 3 $155, CX 4 $240 per named user/month billed annually (USD). Concurrent and hourly interacting alternatives. AI Experience tokens included with org allotments; overages usage-based. Digital-only and UCC-only editions exist. High confidence on published named floors; final TCO still quote-shaped.
Genesys Cloud CX 1
$75.00
per user / mo, billed annually
- Small teams starting with core workflows
Genesys Cloud CX 2
$115.00
per user / mo, billed annually
- Everything in Genesys Cloud CX 1, plus:
- Genesys Cloud CX 2 buyers
Genesys Cloud CX 3
$155.00
per user / mo, billed annually
- Everything in Genesys Cloud CX 2, plus:
- Genesys Cloud CX 3 buyers
Genesys Cloud CX 4
$240.00
per user / mo, billed annually
- Everything in Genesys Cloud CX 3, plus:
- Genesys Cloud CX 4 buyers
Estimate team cost
Rough monthly and annual cost for Genesys based on list pricing. Confirm rates on the vendor site before buying.
- Monthly
- $375.00
- Annual
- $4,500.00
Genesys pricing compared
| Metric | Genesys | Talkdesk | Five9 | RingCentral | 8x8 |
|---|---|---|---|---|---|
| Starting price | $75.00/user/month | $85.00/user/month | $119.00/user/month | $20.00/user/month | $24.00/user/month |
| Free plan | No | No | No | No | No |
| Free trial | No | Yes | No | Yes | Yes |