Netsuite CRM Review

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Key Takeaway:

  • Netsuite CRM is a comprehensive cloud-based software that provides businesses with a real-time, 360-degree view of customers. It offers a wide range of features and capabilities to manage customer relationships, including sales force automation, marketing automation, partner relationship management, quotes and order management, sales forecasting, and more.
  • Netsuite CRM has native integrations with other modules, such as e-commerce and ERP platforms, allowing businesses to streamline their operations and improve their efficiency. However, pricing for Netsuite CRM ranges from $99.00 to $999.00 per month, depending on the plan and may be higher than its competitors.
  • Netsuite CRM specializes in serving retail, wholesale, and e-commerce businesses and is a top choice for enterprise-level businesses seeking a powerful CRM system with industry-specific capabilities.
  • Netsuite CRM still offers a high level of customization and personalization for businesses that need it, although some users may prefer Salesforce for its customization options.

Introduction to Netsuite CRM

Netsuite CRM is a notable player in customer relationship management. It takes a distinct method to handle customer touchpoints. In this section, we will explore the background and evolution of Netsuite CRM, tracing its development into an all-encompassing CRM solution. The story of Netsuite CRM is intriguing as it reveals the concrete issues that the solution aimed to tackle.

History and background of Netsuite CRM

Netsuite CRM was created by Evan Goldberg in 1998 and has been updated since for improved user-friendliness. It stands out due to its ability to manage all areas of an organization, such as finance, customer service, sales, and marketing.

Surprisingly, Netsuite CRM began as an accounting system. It is a great choice for financial and accounting functions like financial reporting, currency management, invoicing, and billing. Businesses today often seek a comprehensive solution, and Netsuite’s combination of accounting and CRM stands out.

In spite of its origins, Netsuite CRM still provides standard features. Furthermore, its customizable interface and flexible platform let businesses set up the software to their individual requirements. In conclusion, Netsuite CRM is a powerful tool for businesses looking for a way to simplify operations and streamline their finances and accounting.

Pricing and plans

Looking for a reliable CRM system can be a challenging task, particularly when faced with complex pricing structures. In this section, we will analyze the pricing and plans of Netsuite CRM and compare them with those of its competitors in the market. According to the factual data, we can provide an accurate representation of how Netsuite CRM fares concerning pricing and plans compared to its competitors.

Comparison of Netsuite CRM pricing with competitors

Netsuite CRM’s pricing can be compared to other CRMs. The price depends on the plan chosen. Though it appears more expensive, it offers a comprehensive suite of features that competitors don’t have. Features such as sales forecasting, order management, and marketing automation are included with the core product.

Salesforce’s basic plan is $25 per user per month but has limited features. Netsuite CRM’s plan provides more advanced features for $99 per user per month. Zoho CRM and HubSpot range from $12-50 per user per month. However, they do not have some essential features included in Netsuite CRM’s entry-level package.

It is important to note that choosing a cost-effective solution should not mean missing out on necessary features. It is wise to analyze business processes before selecting a CRM. Investing more money for a solution that streamlines operations into one platform may save money in the long run.

Features and modules

With so many CRM options available, choosing the right one can be tricky. In this article, we’ll take a closer look at NetSuite CRM and its standout features and modules. Specifically, we’ll focus on NetSuite’s native integrations with other software, exploring how these integrations can improve your overall workflow and boost productivity.

Native integrations with other software

NetSuite CRM software offers native integrations with third-party software. This makes it easy to access data from different apps in one place, without manual data entry.

Google Suite, Outlook, Mailchimp, QuickBooks, Shopify and more are all compatible with NetSuite CRM. Plus, REST-based APIs let developers connect custom-built solutions.

NetSuite ERP is a great integration. It combines CRM and ERP functions in areas like finance, accounting, inventory management and supply chain. This ensures a smooth flow of data, helping efficiency.

NetSuite CRM’s integrations cut down errors, save time, and improve efficiency. Plus, they give valuable customer insights.

Customization and personalization options

NetSuite CRM offers customization and personalization options. These let businesses tailor the platform to their needs. Features include customizing dashboards, configuring workflows, and changing data fields. The flexible data model helps users track and analyze data. Plus, developers can build custom applications with SuiteFlex technology.

Customizing dashboards lets users see relevant data quickly. Companies can configure workflows and automate processes to streamline operations. It’s important to consider business processes and needs when configuring NetSuite CRM. Also, use the available support resources to get the most out of this investment.

NetSuite CRM’s personalization and customization go beyond just color and theme changes. This can improve sales, marketing, and customer service operations.

Industry specialties served

Netsuite CRM is a software that fits many industries, like retail, manufacturing, finance, healthcare, and IT. It comes with features like inventory management, sales forecasting, project management, financial reporting, and customer service.

Retailers can use Netsuite CRM to simplify purchasing, inventory, order fulfillment, and customer service. Manufacturers get solutions for production planning, shop floor control, and quality control. Financial companies can track transactions, manage finances, and set budgets. Healthcare gets appointment scheduling, billing, and secure patient data. IT teams can manage and maintain infrastructure, remote connections, and service requests.

Netsuite CRM can join up with other Netsuite products, making a unified platform for enterprise management. It’s cloud-based, so data is accessible while protecting sensitive info. Businesses can customize the software to their needs, improving workflow and productivity.

Positive reviews and Editor’s Score

Our review of Netsuite CRM found it had positive reviews and an Editor’s Score. This is not shocking, given its strong sales and marketing features like marketing automation, campaign management and lead scoring. Plus, it integrates seamlessly with Netsuite ERP, giving businesses a tool to manage both front-end and back-end operations.

What sets it apart is its customizable dashboards and reports. Users can tweak the CRM to fit their needs and gain insights with a glance.

Plus, Netsuite has great customer support. It’s available 24/7 via knowledge base, phone, email and live chat.

Their pricing model is simple and easy to understand. They even offer a free trial for new users to try the platform before subscribing.

Recommended use cases

NetSuite CRM is great for multiple use cases. It stores customers’ data, simplifies sales processes, and helps create loyalty programs. Even with customization, it provides significant value to organizations. Additionally, it is part of a business management suite that includes finance, inventory, and order management. Such interconnectedness improves visibility and collaboration. NetSuite’s evolution from a simple app to a comprehensive solution is a story of innovation. It is highly regarded and used by many businesses.

Comparison with Salesforce

NetSuite CRM and Salesforce are two of the top customer relationship management (CRM) software platforms. Comparing them can show us how they differ.

NetSuite CRM offers features such as built-in finance and accounting, project management and e-commerce, which Salesforce doesn’t have. Salesforce has a huge selection of integrations with other programs, and detailed reporting and personal dashboards.

Both platforms have marketing automation, customer support and mobile access. NetSuite is designed for bigger businesses. Salesforce is scalable and can be customised to fit smaller companies.

To make sure you pick the right one, list each platform’s features in a table. NetSuite CRM is usually cheaper and gives a more seamless solution, without needing extra products.

It’s essential to consider your needs and compare the features and costs of both. Both platforms provide excellent solutions for managing sales, marketing and customer service. Every organisation must decide which one works best for them.

NetSuite CRM Salesforce
Built-in finance and accounting
Project management
Marketing automation Marketing automation
Customer support Customer support
Mobile access Mobile access
Cheaper Scalable and customizable


After analyzing the features of Netsuite CRM, let’s explore alternative options for small businesses. In this section, we’ll briefly discuss other popular CRM software options, including their essential features.

Alternatives for small businesses

NetSuite CRM is a great tool for small-to-mid-sized businesses, with features tailored to customer relationship management. But, there are other options to explore! Here are 6 alternatives for small businesses to consider:

  • Zoho CRM: This cloud-based software has comparable features to NetSuite, but at a lower cost.
  • HubSpot CRM: A free CRM with lead management and integrations with other software tools.
  • Copper: Perfect for small businesses who need a user-friendly tool with basic features.
  • Pipedrive: A full-feature CRM that’s affordable for startups.
  • EngageBay: An all-in-one solution with marketing automation and project management, great for established small businesses.
  • Salesforce Essentials: A user-friendly CRM designed specifically for small and mid-sized businesses, with all the basic functionality needed for sales and customer management.

NetSuite has its own advantages. It has a comprehensive feature set and native integrations with accounting and ERP systems.

When deciding, consider the budget, industry needs, scalability, customization options, and complexity.

Some Facts About Netsuite CRM:

  • ✅ Netsuite CRM is a cloud-based software that provides a real-time, 360-degree view of customers. (Source: SelectHub)
  • ✅ The analytics feature integrates back-office metrics and data with front-office operations to provide upper management with a complete view of their organization. (Source: Software Advice)
  • ✅ NetSuite serves customers in various industries such as wholesale distribution, manufacturing, media/publishing, and retail. (Source: Software Advice)
  • ✅ NetSuite CRM+ offers sales force automation, e-commerce, customer data management, partner relationship management, marketing analytics, and more. (Source: Software Advice)
  • ✅ NetSuite is primarily enterprise resource planning software with a built-in CRM system, whereas Salesforce is only a CRM software solution with no ERP software included. (Source: The SMB Guide)

FAQs about Netsuite Crm Review

What is NetSuite CRM and who is it for?

NetSuite CRM is a cloud-based customer relationship management software with ERP capabilities. It serves all industries and businesses ranging from small to midsize organizations.

What features does NetSuite CRM offer?

NetSuite CRM provides a real-time, 360-degree view of customers and offers continuous information flow for opportunities, sales orders, fulfillment, renewal, upsell, cross-sell, and support. Its capabilities include sales force automation, marketing automation, partner relationship management, quotes and order management, and sales forecasting.

How does NetSuite CRM compare to other CRM software providers?

NetSuite CRM is a top choice for companies looking for a CRM with ERP capabilities. It connects with NetSuite’s ERP module, enhancing the CRM functionality with accounting, order management, and inventory tracking features. The CPQ module and option to connect to NetSuite’s dedicated e-commerce platform, SuiteCommerce, make this software a great choice for larger e-commerce businesses. Small businesses that do not need a whole suite of products should consider purchasing a stand-alone CRM solution instead.

What is the pricing for NetSuite CRM?

Netsuite CRM does not display pricing on their website, but the base license starts at $999.00 per month and per-user access at $99.00 per month. Netsuite CRM plans range from $99.00 to $999.00 per month depending on the selected plan.

How can I purchase NetSuite CRM?

To purchase NetSuite CRM, users can contact the NetSuite sales team using the chat feature on their website or by submitting their information via the online form for a free product tour.

What are some of the industries NetSuite CRM serves?

NetSuite serves customers in various industries such as wholesale distribution, manufacturing, media/publishing, and retail. Its CRM industry specialties serve all industries, adapting to their specific needs.

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